End Controller(External Applications Only)

Cashbuild Limited; Secunda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Secunda is seeking an End Controller responsible for ensuring that all stock leaving the store is documented correctly and all customer returns are recorded. Candidates should have at least Grade 12 and relevant experience, as well as strong numeric skills and a focus on customer service. The role demands attention to detail and the ability to work under pressure, with shifts including weekends and public holidays.

Qualifications

• Minimum Grade 12 and 1 year work-related experience or 2 years’ work-related experience.
• Ability to work shifts, weekends, and public holidays.
• Must be literate.

Responsibilities

• Ensure no goods leave without relevant documentation.
• Customer service – offer fast, friendly, and efficient service.
• Report all suspicious behaviour and vehicles.

Skills

Communication in English

Strong numeric skills

Attention to detail

Ability to work under pressure

Customer service orientation

Education

Minimum Grade 12

Job description

Created At: October 30

Status: Active – Job Type: External – Location: Secunda, MP, South Africa

End Controller (External Applications Only)

Description

Ensure relevant documentation for all transactions is checked and recorded when stock and/or fixed assets leave the store or when customers return stock.

Requirements

• Minimum Grade 12 and 1 (one) year work‑related experience or 2 (two) years’ work‑related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Must be literate
• Must have strong numeric skills
• Proven attention to detail
• Must be able to work under pressure
• Must be willing to work shifts, weekends and public holidays

Key Performance Area

• Ensure no goods leave Cashbuild stores without the relevant documentation
• Completed correct and full documentation
• Correct date, time, sequence, and signature on documents have been captured
• Ensure all customer returns are correctly recorded in the End Controller book and authorised
• Ensure backup employee is available for area of responsibility with shift changes, lunch, and tea breaks
• Sign the End Control keys IN/OUT daily
• All exit/entry doors must be closed if not in use
• Ensure that loading and off‑loading shutter doors are closed at all times when not in use
• Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its customers to management
• Conduct random searches on employees when they leave the store
• Customer service – offer fast, friendly, and efficient service to all Cashbuild customers when checking in and out customers’ goods
• Direct customers to the relevant person who can assist them
• Ready for business – adhere to Ready for Business and Beyond my Control as per the CB Way

Values

• Integrity – complying with generally accepted standards in activities related to the position, keeping promises, creating realistic expectations, being sincere, handling sensitive information carefully, and showing awareness of values
• Accuracy – effectively handling detailed information, being consistently attentive to details, working in an orderly fashion, ensuring matters are handled accurately from start to finish, preventing mistakes, and investing energy in checking work for mistakes
• Client focus – identifying and actively responding to clients' wishes and needs, dealing with clients in a friendly manner, showing involvement in the client's problem, making clients feel welcome, and approaching client questions with a can‑do mentality
• Personal development – being aware of one's own strengths and weaknesses, consciously working on personal development, focusing on self‑broadening and/or gaining more in‑depth knowledge, following relevant training programmes or looking for opportunities to gain experience, seeking and using opportunities for personal development, and asking for feedback to learn