Enablement & Automation Lead — CRM & Data Ops

Milpark Education; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An educational institution in Cape Town is seeking an Enablement and Automation Specialist to enhance operational efficiency in the contact center. This role involves designing workflows, maintaining knowledge systems, and providing technical training on CRM and communication tools. The ideal candidate has experience with Microsoft Dynamics 365 and a strong background in data analytics, aiming to improve both student and agent experiences.

Qualifications

• Experience with system performance monitoring and service design.
• Technical training capabilities for CRM and communication platforms.
• Skills in managing workflows and knowledge management systems.

Responsibilities

• Drive operational efficiency in the non-academic contact center.
• Design and implement tools to enable agent support.
• Act as a liaison between departments to resolve technical issues.

Tools

Microsoft Dynamics 365

CRM systems

Data analytics

Job description

An educational institution in Cape Town is seeking an Enablement and Automation Specialist to enhance operational efficiency in the contact center. This role involves designing workflows, maintaining knowledge systems, and providing technical training on CRM and communication tools. The ideal candidate has experience with Microsoft Dynamics 365 and a strong background in data analytics, aiming to improve both student and agent experiences.