Employee Benefits Consultant (Fixed term contract)

FNB South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution is seeking an Employee Benefits Consultant on a fixed-term contract in Gauteng, Johannesburg. The role involves managing payroll processes, maintaining client relationships, and providing excellent service. Ideal candidates will have a degree in finance or HR and strong analytical skills. This position offers an opportunity to enhance HR services and work within a collaborative team environment.

Responsibilities

• Contribute to a culture of service excellence.
• Build and maintain relationships with clients and internal stakeholders.
• Conduct inbound system support calls professionally.
• Resolve customer queries effectively.
• Contribute to effective HR administration services.
• Continuously assess performance and seek feedback.
• Participate in a learning and growth culture.

Skills

Strong analytical and problem-solving skills

Excellent attention to detail and accuracy

Proficient in Microsoft Office Suite, particularly Excel

Strong communication and interpersonal skills

Education

Bachelor’s degree in finance, Accounting, Human Resources, or a related field

Professional certification in payroll management

Tools

Workday

PaySpace

Job description

Job title: Employee Benefits Consultant (Fixed term contract)

Job Location: Gauteng, Johannesburg

Deadline: November 30, 2025

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• To capture payroll requests on time and within specified cut off time periods which includes management of payroll processes, ensuring accurate and timely payroll delivery for employees.
• To resolve expert advice on payroll-related matters and ensure compliance with legislation and First Rand Policies

Responsibilities

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Build and maintain relationships with clients and internal stakeholders that promote cross delivery process solutions.
• Conduct inbound system support calls in a professional manner, ensuring an excellent and accurate client service enhancing the client experience.
• Resolve customer queries effectively or alternatively, elevate unresolved queries for resolution in accordance with operational goals and standards.
• Contribute to effective Human Resources administration services, by correctly preparing and processing employee formalities/documentation in accordance with operational goals and standards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate and needed.
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared.

Competencies

• Ability to work under pressure and meet deadlines.
• Strong organizational skills and ability to manage multiple tasks.

Qualifications

• Bachelor’s degree in finance, Accounting, Human Resources, or a related field.
• Professional certification in payroll management is advantageous.

Experience

• Qualification: HR related.
• Experience: Workday and PaySpace would be advantageous.

Skills

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficient in Microsoft Office Suite, particularly Excel.
• Strong communication and interpersonal skills.

End Date: November 14, 2025