Emergency Call Centre Operator – Community Security Organisation

Staffwise; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent community support organization in Cape Town seeks a dedicated individual for emergency response duties. The role involves answering emergency calls, dispatching services, and monitoring security systems. Ideal candidates should have strong communication skills, a matric certificate, and experience in high-pressure environments. The position offers permanent employment with a flexible shift schedule.

Benefits

Cost to Company package

Additional allowance for night work

Qualifications

• Experience in high-pressure call centre or EMS environment.
• Proactive, takes initiative to maintain high standards.
• Team-oriented and calm under stress.

Responsibilities

• Answer emergency calls and provide immediate support.
• Log emergency calls and dispatch relevant services.
• Monitor security cameras and perform basic troubleshooting.

Skills

Strong communication and interpersonal skills

Excellent command of English (verbal and written)

Analytical and systems-oriented

Good computer literacy (Microsoft Office)

Multitask and work autonomously

Education

Matric or equivalent

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

Job description

Permanent, shift work. Location: WorkCape Town, Gardens. Posted 11 hours ago.

CSO is a community-based security and medical response organisation in Cape Town that serves the Jewish community.

Responsibilities

• Answer emergency calls and provide immediate support to callers.
• Log emergency calls.
• Dispatch relevant emergency services.
• Monitor security cameras and perform basic troubleshooting.
• Complete administrative duties, including record keeping.

Qualifications and Experience

• Matric or equivalent; experience in high‑pressure call centre or EMS environment.
• Strong communication and interpersonal skills.
• Excellent command of English (verbal and written).
• Excellent administration and organisational skills.
• Analytical and systems‑oriented with ability to follow policies and procedures.
• Flexible, self‑driven with strong attention to detail.
• Team‑oriented, calm under stress.
• Proactive, takes initiative to maintain high standards.
• Multitask and work autonomously while maintaining communication with the team.

General Requirements

• Good computer literacy (Microsoft Office Word, Excel, Outlook).
• Comfortable working in a high‑pressure environment.
• Maintain confidentiality.
• Community volunteer‑driven and passionate about Cape Town Jewish Community.
• Willing to work day or night shifts, weekends, Shabbat, Yomtovim and public holidays.
• Knowledge of map systems and Cape Town streets advantageous.
• Clear Criminal and ITC Record.
• Code 8 Driver’s licence preferable.
• PSIRA Registration an advantage.

Job Features

• Job Category: Community & Social Welfare, Medical & Health, Security & Emergency Services.
• Location: Gardens.
• Nature of contract: Permanent.
• Hours of work: Approx. 16 shifts a month.
• Reporting to: Control Room Shift Supervisor.
• Control Room hours: Day shift 5am‑5pm; night shift 5pm‑5am.
• Salary range: Market‑related (commensurate with skill and experience).

Benefits

• Cost to Company package with additional allowance for night work.

Closing date for applications: 14 November

Please complete the application form online.