Emergency Assist Agent

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insurance provider in South Africa is seeking an emergency assist agent. The role involves managing emergency cases for motor accidents and providing exceptional service to clients. Ideal candidates will have a matric certificate and call centre experience is an advantage. Candidates must be adaptable and work flexible hours, including weekends.

Qualifications

• Matric is essential.
• Previous emergency assist call centre experience is advantageous.
• Flexible working hours including after hours and weekends.

Responsibilities

• Creating and managing cases according to standard operating procedures.
• Providing client service of the highest level.
• Ensuring clients are dealt with in an empathetic, professional manner.
• Meeting set targets.

Skills

Attention to detail

Organised

Excellent verbal communication skills

Problem-solving skills

Adaptable

Excellent product knowledge

Strong administrative skills

Time management skills

Good judgement skills

Adaptable and resilient

Education

Matric

Job description

Overview

We’ve got a position available for an emergency assist agent

Company: King Price

Purpose of position:

Ensuring the delivery of royal service to our clients by managing all emergency cases for motor accident, mechanical breakdown and roadside assistance.

Responsibilities

• Creating and managing cases according to standard operating procedures
• Providing client service of the highest level
• Ensuring that clients are dealt with in an empathetic, professional and respectful manner
• Meeting set targets

Requirements

• Matric (essential)
• Previous emergency assist call centre experience (advantageous)
• Flexible working hours, which includes working after hours and weekends

Skills and Attributes

• Live the King Price values
• Attention to detail
• Organised, punctual and excellent time management skills
• Problem-solving skills
• Good judgement skills
• Adaptable and resilient
• Excellent soft skills
• Excellent product knowledge
• Strong administrative skills
• Excellent written and verbal communication skills

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.