Em Team Lead

B5-F30C-4Fe8-8220-132530028B53; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading software solutions company is seeking an EM Team Leader to oversee the full lifecycle of menu and pricing management. This role involves ensuring compliance, leading a team, and aligning operations with business strategies. The ideal candidate has 5–10 years of experience with Oracle Simphony and demonstrated leadership skills in the hospitality industry. Strong technical knowledge and stakeholder engagement abilities are essential. Located in Gauteng, South Africa.

Qualifications

• 5–10 years working with Oracle Simphony, EMM, and EMC.
• Experience designing enterprise menu templates for multi-property operations.
• Leadership experience in managing cross-functional teams.

Responsibilities

• Oversee lifecycle of menu, pricing, and configuration management.
• Ensure menu updates are accurate, timely, and compliant.
• Lead Menu Editors, QA Analysts, and other team members.

Skills

Advanced proficiency in EMC templates

SQL & BI reporting

Exceptional stakeholder communication

Strong troubleshooting capabilities

Conflict resolution

Education

Bachelor’s degree in hospitality management or related field

Job description

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.

Job Description

The EM Team Leader oversees the full lifecycle of menu, pricing, and configuration management across all properties using Oracle Hospitality Enterprise Menu Management (EMM), Enterprise Management Console (EMC), and Simphony Cloud. This role ensures menu updates are accurate, timely, version compliant, zero‑disruption deployments, and aligned to the operational governance model through a controlled change‑management lifecycle, while driving quality assurance, standardisation, and innovation across all menu‑related processes. The leader aligns EM operations with the business’s commercial, operational, and digital strategy.

Key Responsibilities

• Architectural & System Ownership: Owns the complete EMM / EMC enterprise architecture, including menu templates, item classes, major / minor groups, SLUs, Page Designs, revenue centre mappings, and condiment / modifier logic. Designs the Enterprise Region- Property hierarchy to maximize consistency and minimize overrides. Maintains standardized taxonomy, naming conventions, version controls, and enterprise templates. Manages inheritance models and prevents property-level fragmentation. Governs all pricing engines, routing rules, tax configurations, and accounting mapping.
• Governance, Change Control & Policy Enforcement: Owns and enforces the Menu Change Policy & Runbook, including MCR workflow, staging-first testing, approvals (Commercial & Technical), deployment governance, RBAC enforcement, audit trail & discrepancy reconciliation. Ensures all menu updates follow security, compliance, and internal audit requirements.
• Menu Build, QA, Testing & Deployment Management: Oversees requirements gathering & analysis, staging build creation, functional & regression testing, pre-deployment checks, controlled release scheduling, and post-deployment validation. Ensures faultless behaviour across kiosks, KDS devices, POS terminals, mobile ordering, print routing & chits, discount / tax / promo engines, and reporting systems (Sales, Tax, Accounting). Executes deployments following best practice: Enterprise Region Property distribution flow, package version integrity checks, live POS validation tests post-deployment, and maintains rollback plans, snapshots, and recovery procedures.
• Team Leadership: Leads Menu Editors, QA Analysts, Technical Approvers, Release Managers and Auditors. Manages workload, SLAs, capacity planning, escalation handling, performance coaching, and continuous upskilling. Ensures builds are always completed, tested, reviewed, and deployed through the staging-first pipeline. Implements documented SOPs, training materials, and competency matrices.
• Stakeholder & Cross‑Functional Collaboration: Works closely with Marketing & F&B (menu structure, promotions, pricing), Finance (tax & accounting mapping), Operations (deployment timing, validation, escalation), IT Operations (infrastructure, KDS, workstations), Supply Chain & Procurement (ingredient / cost linking). Ensures EMM / EMC roadmap aligns to business strategy and digital transformation goals.
• Automation, Optimization & Continuous Improvement: Implements automation tools for menu version reconciliation, property-level discrepancy detection, automated distribution monitoring, price updates and annual price increases. Improves workflows, templates, and change management processes. Leads enterprise-wide initiatives to standardise menu structures across brands and drives reduction in override-level configuration while enforcing Golden Standard builds.

Minimum Qualification and Experience Requirements

• Technical Experience: Bachelor’s degree in hospitality management, Information Systems, Business, or a related field and 5–10 years working with Oracle Simphony (Cloud or On‑prem), EMC, and Enterprise Menu Management.
• Firsthand experience designing enterprise menu templates for multi‐property hospitality operations.
• Must know and understand: POS item behaviour, menu engineering, KDS workflow design, enterprise inheritance structures, accounting and revenue mapping, tax profiles and service charges, discount and promo engines, order types & device profiles, version control and distribution mechanisms.
• Leadership Experience: Minimum 5 years in a team lead / management role with demonstrated experience in establishing governance frameworks (e.g., change management, project management) or process redesigns and consistent performance leading cross‐functional commercial, IT, and operational teams.
• Industry Knowledge: Cloud deployment experience (Simphony Cloud x) and deep understanding of hospitality operations (QSR, casual dining, hotel F&B, retail).
• Understanding of digital ordering channels (kiosk, delivery platforms, mobile apps) and how they consume menu data.

Desired Skills and Qualities

• Technical Skills: Advanced proficiency in EMC templates & enterprise inheritance, menu build logic & structural integrity, SLUs, condiments, modifiers, page design, print routing, kitchen routing, KDS behaviour, price levels, price schedules, day parts, discount triggers & promo conditions, tax & accounting mapping, workstation configuration & device settings, report groups & revenue class alignment. Strong troubleshooting capabilities for routing failures, distribution inconsistencies, sync failures, and override collisions. SQL & BI reporting familiarity for analysis and reconciliation.
• Soft Skills: Exceptional stakeholder communication and conflict resolution. Highly analytical with data‐driven decision‐making ability. Meticulous attention to detail with a zero‐defect mentality. Strong leadership presence and coaching ability.
• Personal Traits: Results‐driven with strong ownership of outcomes. Calm and decisive under pressure, especially during emergency pricing changes. Highly structured, organized, and process oriented. Curious, innovative, and passionate about continuous improvement. High integrity, reliability, and professional ethics.