Elite Telesales: Cold Calls & Appointments

Fidelity Services Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service organization in Gauteng is seeking a customer service representative to enhance client engagement through outbound calls. The ideal candidate will have at least 1 year of customer service and cold calling experience. Responsibilities include making calls to secure sales or appointments, resolving customer complaints, and achieving daily targets. Applicants must also be proficient in Microsoft Office. This is an opportunity to develop a rewarding career in sales with strong potential for growth.

Qualifications

• Minimum of 1-year customer service experience.
• Minimum of 1 year cold calling experience within a sales call centre.
• At least 1 year’s administration experience within a client-centric environment.

Responsibilities

• Making outbound calls to secure sales or appointments.
• Answering inbound calls to assist customers.
• Handling and resolving complaints.

Skills

Customer focus

Effective communication

Negotiation skills

Attention to detail

Resilience

Time Management

Education

Matric

Post Matric qualification

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A customer service organization in Gauteng is seeking a customer service representative to enhance client engagement through outbound calls. The ideal candidate will have at least 1 year of customer service and cold calling experience. Responsibilities include making calls to secure sales or appointments, resolving customer complaints, and achieving daily targets. Applicants must also be proficient in Microsoft Office. This is an opportunity to develop a rewarding career in sales with strong potential for growth.