Personal Assistant (Half-day)

Faircape Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prestigious Subacute Care and Rehabilitation Centre in Cape Town seeks a Personal Assistant to support the Clinical Manager. The role involves managing communications, coordinating patient care, and ensuring efficient administrative operations. Ideal candidates are proactive, organized, and thrive in a healthcare environment.

Benefits

Collaborative environment

Additional leave rewards

Quarterly performance bonuses

Discounts on high-speed internet

Qualifications

• Experience in a healthcare or clinical environment is highly desirable.

Responsibilities

• Serve as the first point of contact for all subacute and long-term care enquiries.
• Schedule and conduct professional tours of the Tokai Estate healthcare facility.
• Collate and review all incident reports related to Tokai Estate patients.

Skills

Organizational skills

Communication

Attention to detail

Problem-solving

Discretion

Reliability

Flexibility

Ethics

Education

Tertiary qualification in Healthcare Administration

Job description

Faircape Health Tokai Estate

Faircape Health Tokai Estate is a prestigious Subacute Care and Rehabilitation Centre offering high-quality, patient-focused care for individuals recovering from a range of medical conditions, including Neurological, Orthopedic, Surgical, and Respite cases.

We are seeking a highly organized and detail-oriented Personal Assistant to support our Clinical Manager based in the Southern Suburbs of Cape Town. This pivotal role bridges clinical coordination with administrative efficiency, contributing directly to our mission of restoring patients to independence and wellness.

Working closely with the Multidisciplinary Team (MDT), patients, and families, you’ll play a key part in maintaining communication, managing records, coordinating essential functions, and enhancing the overall care experience within our subacute unit.

If you are proactive, compassionate, and thrive in a dynamic healthcare environment, we invite you to join our dedicated team and be part of a facility where care and excellence meet.

What We Offer

At Faircape, we value our employees and offer a range of benefits, including:

• A collaborative and supportive environment where you’ll work alongside experts who share your passion for making a meaningful impact.
• Additional leave rewards for long-term commitment.
• Recognition for your dedication through quarterly performance bonuses.
• Exclusive discounts on high-speed internet, ensuring you stay connected.

Responsibilities

Telephonic & Email Enquiries

• Serve as the first point of contact for all subacute and long-term care enquiries.
• Provide accurate information to families, case managers, and healthcare professionals about admission criteria, services offered, patient suitability, and availability.
• Follow up on enquiries and maintain a clear communication log to ensure prospective admissions are managed efficiently.
• Prioritisation Expert: Filtering through emails and correspondence to determine what’s critical. Your ability to anticipate needs and flag urgent matters will keep the Clinical Manager informed.
• Ad Hoc Support: Be the extra pair of hands and eyes that keep things running smoothly.

Facility Tours

• Schedule and conduct professional, informative tours of the Tokai Estate healthcare facility for prospective patients, families, and referring clinicians.
• Highlight the unique features of our rehabilitation programs, living environment, and the multidisciplinary support available to patients.
• Ensure follow-up communication after tours to assist families in the decision-making process.

Report Management

• Collate and review all incident reports related to Tokai Estate patients, ensuring reports from allied health professionals are submitted within the required timeframe.
• Forward completed reports to the Clinical Manager for review and further action.
• Extend oversight to the entire group by overseeing incident reports from all the villages within the Southern Suburbs and uploading them to Monday.com for visibility and tracking.
• All reports requiring sign-off by the Clinical Manager should be reviewed. This includes not only incident reports, but also long-term reports and day pass requests.

Requirements

Qualifications

• Tertiary qualification in Healthcare Administration, Office Administration, or a related field (advantageous).

Experience And Knowledge

• Experience in a healthcare or clinical environment is highly desirable.

Skills And Attributes

• Strong administrative and organizational skills – able to manage multiple tasks, files, and schedules efficiently.
• Excellent communication skills – both written and verbal, with the ability to interact professionally with medical staff, patients, and families.
• Attention to detail – particularly in handling patient information, incident reports, and documentation.
• Proactive problem-solving abilities – able to anticipate needs and act independently when required.
• Discretion and confidentiality – essential when handling sensitive patient or clinical information.
• Reliable and trustworthy – dependable in managing administrative duties accurately and on time.
• Flexible and adaptable – open to taking on varied responsibilities in a dynamic care environment.
• Ethical and respectful – demonstrates integrity, respect, and professionalism in all interactions.

Specific Requirements

• Please attach solid and positive written recommendation letters.
• Clear health record.
• Clear credit record.
• No criminal record.

Working Hours - Normal working days are Monday to Friday, 08h00 to 17h00.

Faircape offers a market-related salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.

To see more about Faircape and what we have to offer, visit our website.

Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.