Transformation Leader – Healthcare Processes

EXL; Wes-Kaap; On-site; USD 90 000 - 150 000; Full time

Job summary

Join a global powerhouse in digital transformation as a Transformation Leader in Healthcare Processes. This exciting role involves driving large-scale transformations and leading high-impact teams across automation, analytics, and clinical operations. You'll design innovative clinical processes for the US healthcare market, ensuring best-in-class efficiency and quality. Collaborate with stakeholders to uncover bottlenecks and implement scalable solutions. If you have 15+ years of experience in transformation and a passion for reshaping healthcare operations, this opportunity is perfect for you.

Qualifications

• 15+ years’ experience in transformation using re-engineering, automation, and analytics.
• 5+ years working in the US healthcare market, especially in administrative clinical areas.

Responsibilities

• Lead high-performing teams in process transformations and automation.
• Design best-in-class clinical processes for the US healthcare market.

Skills

Business Transformation

Automation

Analytics

Leadership

Clinical Operations

Education

Bachelor’s Degree

MBA

Tools

Lean Six Sigma

Job description

We're Hiring: Transformation Leader – Healthcare Processes

Location: Cape Town | US Hours (e.g., 2pm–11pm SAST) | In-Office Role

Join a global powerhouse in digital transformation and be at the forefront of reshaping healthcare operations. EXL is seeking a Transformation Leader to drive large-scale healthcare process transformations and lead high-impact teams across automation, analytics, RPA, and clinical operations.

What You’ll Do:

• Act as the SME for business transformation supporting EXL’s healthcare operations in Cape Town.
• Design best-in-class administrative clinical processes for the US healthcare market and provide thought leadership internally and externally.
• Build and deploy clinical transformation roadmaps using automation, analytics, and data science to enhance efficiency, quality, and patient outcomes.
• Lead a high-performing team of process consultants, RPA engineers, data scientists, and analysts.
• Partner with Operations and Client Leaders to:
• Deep dive into processes, uncover bottlenecks, and build solutions.
• Align with stakeholders and ensure KPIs and metrics are best-in-class.
• Create and implement scalable solutions on time and within budget.
• Conduct market research and publish thought leadership that shapes EXL’s healthcare positioning.

What You Need to Bring:

• Bachelor’s degree (MBA preferred).
• 15+ years’ experience with 10+ years in transformation using re-engineering, automation, and analytics.
• 5+ years working in the US healthcare market, particularly in administrative clinical areas (e.g., utilization management, prior authorization).
• Proven leadership in transformation teams (consultants, RPA, analytics).
• Strong experience with contact center operations (voice-based environments).
• Must have worked with major transformation firms like Genpact, Wipro, Infosys, Cognizant, TP, etc.
• Certified in Lean Six Sigma / Master Black Belt.