Editorial Operations Lead, Global Analytical

RELX; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global analytics provider seeks an Editorial Operations Lead in Durban to manage and optimize processes and workflows for superior analytical content delivery. The role involves overseeing content schedules, optimizing workflows, integrating new technologies, and collaborating with global teams. Candidates should have a Bachelor's degree and at least 3 years of experience in content or editorial operations, with strong analytical and project management skills. The organization promotes a healthy work-life balance and various wellbeing initiatives.

Benefits

Wellbeing initiatives

Shared parental leave

Study assistance

Qualifications

• 3+ years of experience in content/editorial operations.
• Solid project management experience and analytical capabilities.
• Proficient in data analysis and performance metrics.

Responsibilities

• Oversee content publishing delivery management and schedules.
• Assess and refine workflows in editorial operations.
• Identify and implement new tools for improved workflows.
• Develop and monitor performance metrics for content operations.
• Ensure collaborative partnerships across global teams.
• Support successful execution of key strategic initiatives.

Skills

Project management

Analytical skills

Communication skills

XML expertise

Microsoft Office Suite

AI and automation experience

Education

Bachelor’s degree in a relevant field

Job description

About the Role

We are looking for a resourceful and adaptable Editorial Operations Lead, Global Analytical, to manage and optimize processes, workflows, and resources to deliver superior analytical content. You will support the North America Analytical portfolio and drive global initiatives to enhance the quality, speed, and scalability of content delivery. This role reports to the Director of Content Operations.

Key areas of oversight

• Content delivery schedules, including execution against plan for base and new content, publication acceleration (slip and pull)
• Operational metrics, including monitoring product experience dashboard, forecasting analysis to action timely mitigations
• Content management system and scheduling tools, including webstar / ticket solution monitoring, driving enhancements and leading troubleshooting
• REPH and vendor relationships, including monitoring SLA adherence and resourcing to ensure timely and high-quality delivery
• Supporting Lexis+ Content Platform (L+CP) strategic initiatives as subject matter expert, including leading coordination efforts on discovery, communications, and user testing
• Supporting content expansion, acquisition and divestments

Responsibilities

• Content Publishing Delivery Management: Oversee schedules, track progress, and ensure successful production and delivery of digital and print content.
• Process Optimization: Assess and refine workflows within core editorial ops functions to enhance productivity and quality; drive continuous improvements by championing best practices, OKRs, and enhancing workflows across Global Analytical.
• Technology and Tools Integration: Identify and implement new tools or systems, including AI solutions to improve workflows to drive customer satisfaction; support adoption with training and documentation as needed.
• Data Analysis and Reporting: Develop and monitor performance metrics for content operations and use insights to optimize processes; deliver reporting for senior stakeholder, including for Global Analytical Quarterly Business Reviews (QBRs).
• Team Synergy and Leadership: Work with Editorial Operations peers across global regions to harmonize Analytical processes and systems; provide guidance and expertise to team members; ensure collaborative partnerships with Editorial, Builds, Print Segment, and Content Strategy teams.
• Cross-Functional Collaboration: Work closely across GO, GTO, GPO, Commercial, REPH, and other teams to enable successful execution of key strategic initiatives, e.g., L+CP Analytical, Gen AI Research and Drafting.

Requirements

• Bachelor’s degree in a relevant field.
• 3+ years of experience in content / editorial operations with a results-driven mindset and high change capability.
• Demonstrated project management experience with solid analytical and problem-solving abilities using process improvement methodologies.
• Advanced skills in XML and Microsoft Office Suite (Excel, PowerPoint); active user of AI, automations, and emerging tech to drive efficiencies (e.g., LLM console, Copilot, etc.)
• Proficient in data analysis and performance metrics, with the ability to report insights, create visualizations and progress to stakeholders.
• Excellent communication skills, with ability to collaborate effectively across departments and global teams.

Work in a way that works for you

We promote a healthy work / life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.