ECP - Emergency Care Practitioner

netcare; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Netcare 911 is seeking a dedicated professional to join our emergency care team in Johannesburg. The role focuses on rapid response, delivery of Advanced Life Support, and ensuring accurate documentation for every patient treated.

Responsibilities include maintaining vehicle/equipment readiness, adherence to HPCSA protocols, and engagement in continuous professional development as part of our commitment to high-quality patient care.

Qualifications

• Acknowledge ALS and HPCSA protocols.
• Ability to document patient care and medications accurately.
• Maintain safety and stock control across equipment and drugs.

Responsibilities

• Respond to emergency calls within standard timeframes and provide ALS care.
• Complete hospital documentation and case records for each patient.
• Manage vehicle and equipment checks before shifts and report discrepancies.
• Ensure safety protocols and proper PPE usage on scenes.

Skills

Advanced Life Support

Emergency care

Documentation

Stock control

Safety compliance

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

To enhance operational efficiencies, client liaison and retention, service delivery and quality management within the Organisation.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Administrative Duties

• Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing (action)
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete E - Patient Report Forms accurately for every patient treated Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager

Quality Improvement

• Quality assurance to maintain work standards, integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended
• Ensure the cleanliness of the station on a daily basis
• Ensure proper and adequate stock control and replacement immediately after a call if possible
• Attend CME training to maintain CPD compliance
• Submit to involvement in community projects if required
• Required to have the necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarise yourself with any changes to the treatment protocols as prescribed by the HPCSA
• Required to adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you

Vehicle and Equipment

• Ensure the effective control of equipment in the Department as per set guidelines
• Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on Geopal, and to report such discrepancies to your Operations Manager
• Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week.
• Maintain all equipment in satisfactory working conditions in accordance with manufacturers' details
• Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen 'to management.
• Ensure that all rechargeable equipment is kept serviceable
• Maintain rechargeable batteries.
• Update contents check lists accordingly
• Ensure accurate record keeping for all drugs used and, in your possession

Health and Safety

• 10 Compliance with Compensation for Occupational Injuries & Diseases Act requirements
• Ensure compliance with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
• Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
• Act in a manner conducive to basic safety regulations whilst on duty
• Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
• Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
• Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
• Wear the appropriate protective gear on each scene as necessary
• Ensure proper and adequate stock control and replacement immediately after a call if possible

CONSISTANCY OF CARE

Patient Care

• Required to respond to all emergency calls within one minute and all non- emergency calls within three minutes, unless you inform the emergency call contact centre immediately of an adequate reason why you are unable to do so
• Be an ambassador to the company by always displaying compassion and empathy towards your patients, their family members and friends
• Keep family members informed about patient treatment
• Hand all patients over to hospital staff as per protocol
• Wear protective gloves when treating or transporting all patients
• Respect the confidential nature of the information patients share with you even after their death
• Be courteous and professional when interacting with patients.
• Accurately document all patients' valuables
• Ensure drug registers are filled out when appropriate drugs have been administered
• Ensure regular drug stock counts are conducted

TRANSFORMATION OF OUR SOCIETY

Self - Management and Development

• Identify self-development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager
• Formulate action steps t