Ecommerce Operations Manager

Exceed Human Resource Consultants; Paarl; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading HR consultancy in Paarl is seeking an Operations Manager to oversee logistics, staff management, and inventory control. The ideal candidate will have at least 5 years of experience in operations or e-commerce, with strong communication skills in Afrikaans and English. This role focuses on ensuring efficient processes and enhancing customer experiences, offering a dynamic workplace with opportunities for growth.

Qualifications

• Fluent in Afrikaans and English.
• Minimum 5 years’ experience in operations or e-commerce.
• Strong people management experience across all levels.
• Exposure to Lean, Six Sigma, or similar improvement methods.

Responsibilities

• Manage and motivate staff, building a positive work culture.
• Oversee warehouse operations: logistics, stock control, and safety.
• Ensure efficient order fulfilment and customer satisfaction.
• Manage supply chain and inventory, reducing waste.

Skills

Staff management

Logistics

Customer service

Supply chain management

Project management

Problem-solving

Communication

Education

Bachelor’s degree in engineering, logistics, supply chain, or related field

Tools

ERP/WMS systems

Job description

Reference: 10693 MLR

Consultant: Michelle le Roux

Job Description

• Manage and motivate staff, build a positive work culture, and oversee performance and HR administration.
• Oversee warehouse operations in Cape Town and Johannesburg: logistics, stock control, packing, safety, facilities, and fleet.
• Ensure efficient order fulfilment: on‑time dispatch, quality checks, and close collaboration with customer service.
• Deliver excellent customer experiences and resolve service queries quickly.
• Manage supply chain and inventory: control stock, reduce waste, apply FIFO/FEFO principles, and improve supplier‑to‑customer processes.
• Oversee product quality, food safety, and cold chain compliance.
• Lead continuous improvement projects, implement new tools/systems, and support process optimisation.
• Manage budgets, KPIs, reporting, and cross‑departmental workshops.

Qualifications

• Bachelor’s degree in engineering, logistics, supply chain, or related field.
• Fluent in Afrikaans and English.
• Minimum 5 years’ experience in operations or e‑commerce.
• Strong people management experience across all levels.
• Exposure to Lean, Six Sigma, or similar improvement methods.
• Familiarity with ERP/WMS systems (advantageous).
• Excellent project management, time management, and problem‑solving skills.
• Strong eye for detail and passion for customer experience, operations, and e‑commerce.

How to Apply

• Email your comprehensive CV to [e-mail].
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.