Ecommerce Operations Manager

Exceed HR and Recruitment; Paarl; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment firm is seeking an Ecommerce Operations Manager in Paarl. The role involves managing staff, overseeing warehouse operations, ensuring order fulfilment, and improving supply chain processes. Candidates should have a Bachelor's degree, 5 years of experience, and skills in project management and customer service. Join a team dedicated to operational excellence and customer satisfaction.

Qualifications

• Minimum 5 years’ experience in operations or e-commerce.
• Exposure to Lean, Six Sigma, or similar improvement methods.

Responsibilities

• Manage and motivate staff, build a positive work culture.
• Oversee warehouse operations in logistics, stock control, and safety.
• Ensure efficient order fulfilment and quality checks.
• Deliver excellent customer experiences and resolve service queries.
• Manage supply chain and inventory for optimal control.
• Lead continuous improvement projects and support process optimisation.
• Manage budgets, KPIs, and reporting.

Skills

Fluent in Afrikaans

Fluent in English

Strong people management

Project management

Problem-solving

Time management

Attention to detail

Education

Bachelor’s degree in engineering, logistics, supply chain, or related field

Tools

ERP/WMS systems

Job description

Ecommerce Operations Manager job vacancy in Paarl.

Duties and Responsibilities:

• Manage and motivate staff, build a positive work culture, and oversee performance and HR administration.
• Oversee warehouse operations in Cape Town and Johannesburg: logistics, stock control, packing, safety, facilities, and fleet.
• Ensure efficient order fulfilment: on-time dispatch, quality checks, and close collaboration with customer service.
• Deliver excellent customer experiences and resolve service queries quickly.
• Manage supply chain and inventory: control stock, reduce waste, apply FIFO/FEFO principles, and improve supplier-to-customer processes.
• Oversee product quality, food safety, and cold chain compliance.
• Lead continuous improvement projects, implement new tools/systems, and support process optimisation.
• Manage budgets, KPIs, reporting, and cross-departmental workshops.

Requirements:

• Bachelor’s degree in engineering, logistics, supply chain, or related field.
• Fluent in Afrikaans and English.
• Minimum 5 years’ experience in operations or e-commerce.
• Strong people management experience across all levels.
• Exposure to Lean, Six Sigma, or similar improvement methods.
• Familiarity with ERP/WMS systems (advantageous).
• Excellent project management, time management, and problem-solving skills.
• Strong eye for detail and passion for customer experience, operations, and
  e-commerce.