Ecommerce Fulfillment Supervisor

Gadget Boss; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing ecommerce company in South Africa seeks an Ecommerce Order Fulfillment Supervisor. In this role, you will manage the entire fulfillment process, ensuring accuracy and timely delivery of products across multiple platforms. Candidates should have a minimum of 3 years experience in ecommerce operations, strong leadership skills, and proficiency in inventory management software. This is a full-time in-person position.

Qualifications

• Minimum 3 years in ecommerce operations or fulfillment, with supervisory experience preferred.
• Strong leadership and communication abilities.
• High level of accuracy in managing inventory and order processing.

Responsibilities

• Oversee the processing, picking, packing, and shipping of orders.
• Monitor order statuses daily to ensure fulfillment within stipulated timeframes.
• Resolve issues or delays in order processing.

Skills

Leadership

Communication

Problem-Solving

Attention to Detail

Flexibility

Education

Diploma or degree in Supply Chain Management, Business Administration, or related field

Tools

Inventory management software

Ecommerce platforms (e.g., Takealot Seller Portal, Amazon Seller Central)

Microsoft Office Suite

Job description

Ecommerce Order Fulfillment Supervisor

Company Overview

We are a fast-growing ecommerce company operating across multiple online marketplaces, including Amazon South Africa, Makro, Takealot, Facebook Marketplace, and our own website, ClickNow Online.

Our mission is to deliver exceptional products and services to our customers while ensuring operational excellence.

Job Description

The Ecommerce Fulfillment Supervisor will be responsible for managing the end-to-end fulfillment process for orders across all platforms. This includes overseeing inventory accuracy, coordinating with the warehouse team, and ensuring timely delivery of products.

Key Responsibilities

• Oversee the processing, picking, packing, and shipping of orders across Amazon South Africa, Makro, Takealot, Facebook Marketplace, and ClickNow Online.
• Monitor order statuses daily to ensure all orders are fulfilled within stipulated timeframes.
• Resolve any issues or delays in order processing and communicate updates to relevant stakeholders.
• Maintain accurate inventory records across all platforms.
• Conduct regular stock audits and reconcile discrepancies.
• Coordinate restocking efforts with the purchasing team and warehouse staff.
• Lead and manage the fulfillment team, including warehouse staff and order processors.
• Assign daily tasks and ensure adherence to performance targets.
• Provide training and guidance to new team members on company policies and fulfillment procedures.
• Ensure that all orders are packed correctly and meet quality standards.
• Minimize errors in shipments and returns through consistent process improvements.
• Manage marketplace-specific requirements, such as Takealot's Seller Portal, to maintain compliance.
• Regularly update product listings and stock levels on all platforms to avoid overselling.
• Collaborate with the customer service team to address escalated issues related to order fulfillment.
• Generate and analyze reports on order volumes, shipping performance, and inventory accuracy.
• Provide weekly updates to management on fulfillment operations and identify areas for improvement.

Qualifications and Skills

• Education: Diploma or degree in Supply Chain Management, Business Administration, or a related field.
• Experience: Minimum 3 years in ecommerce operations or fulfillment, with supervisory experience preferred.
• Technical Skills: Proficiency in inventory management software, ecommerce platforms (e.g., Takealot Seller Portal, Amazon Seller Central), and Microsoft Office Suite.
• Interpersonal Skills: Strong leadership and communication abilities.
• Problem‑Solving: Demonstrated ability to resolve operational challenges effectively.
• Attention to Detail: High level of accuracy in managing inventory and order processing.
• Flexibility: Ability to adapt to changing priorities in a fast‑paced environment.

Job Type

Full‑time

Work Location

In person