Ecommerce Customer Support Specialist

University of Fort Hare; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A South African university is seeking Customer Service Agents for an online home shopping campaign. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. Candidates must have at least 2 years of experience in a call center focused on online retail and possess a Matric qualification. This position offers valuable experience in a dynamic environment.

Qualifications

• Minimum 2 years of experience in online retail customer service.
• Ability to manage customer inquiries and complaints effectively.

Responsibilities

• Respond to customer inquiries via email or chat.
• Assist customers with order placements and modifications.
• Handle complaints regarding product issues and delivery delays.
• Provide detailed product information to customers.
• Assist with the return and refund process.

Skills

Customer inquiry resolution

Order management

Complaint handling

Product knowledge

Feedback recording

Education

Matric

Job description

A South African university is seeking Customer Service Agents for an online home shopping campaign. The role involves assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. Candidates must have at least 2 years of experience in a call center focused on online retail and possess a Matric qualification. This position offers valuable experience in a dynamic environment.