East London - Shift Manager Ottolenghi Spitalfields East London From £16.71 Per Hour

Ottolenghi Limited.; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A renowned hospitality group in East London is looking for an experienced Shift Manager to oversee front-of-house operations, ensuring exceptional guest experiences and team collaboration. The ideal candidate will be a natural leader passionate about hospitality and vibrant cuisine. This full-time position offers flexible hours, health benefits, paid holidays, and opportunities for career development.

Benefits

Flexible Hours

Full-Time Employment

Refer a Friend Bonus

Staff Meals & Discount

Health Benefits

28 Days Paid Holiday

Career Development

Monthly Workshops

Warm, Supportive Culture

Qualifications

• Passionate about hospitality and vibrant food.
• Experience in a leadership role within the hospitality industry.
• Strong organizational and proactive mindset.

Responsibilities

• Lead front-of-house operations during service.
• Support team members and manage guest interactions.
• Handle guest feedback with empathy.

Skills

Leadership

Customer service

Team collaboration

Problem-solving

Communication

Job description

At Ottolenghi, we take pride in offering vibrant, high-quality dishes and exceptional hospitality in a warm and welcoming atmosphere.

Our Spitalfields restaurant, part of the Ottolenghi group, is looking for a passionate and experienced Shift Manager to join the team on a full-time basis.

As a Shift Manager at Ottolenghi Spitalfields, you'll play a key role in delivering joyful guest experiences while supporting, guiding, and inspiring your team throughout each service.

The Ideal Shift Manager at Ottolenghi Spitalfields will :

• Lead front-of-house operations during service, ensuring a smooth and consistent experience for both guests and team members
• Support colleagues on the floor, at the till, and with takeaway customers while maintaining a calm and professional presence
• Welcome guests and manage their journey from arrival to departure, always providing warm, thoughtful service
• Handle guest feedback with empathy and generosity, maintaining the highest standards of hospitality and professionalism
• Collaborate closely with the General Manager, Assistant General Manager, and Head Chef to uphold service and operational excellence
• Help train, support, and mentor new team members in Ottolenghi's hospitality standards and service values
• Promote a harmonious environment by supporting coordination between kitchen, floor, and retail teams
• Stay organised, proactive, and solution-focused in a dynamic and fast-paced setting

What's in it for you :

• Flexible Hours : A mix of morning and evening shifts with work-life balance
• Full-Time Employment : Stability and progression in a growing hospitality group
• Refer a Friend Bonus : £ for each successful referral
• Staff Meals & Discount : Enjoy Ottolenghi food during your shifts and generous discounts across our restaurants, delis, and webstore
• Health Benefits : Comprehensive health insurance options
• 28 Days Paid Holiday and company pension scheme
• Career Development : Ongoing training and internal promotion opportunities
• Monthly Workshops : Exclusive Ottolenghi sessions on food, hospitality, and leadership
• Warm, Supportive Culture : Be part of a team that values creativity, care, and collaboration

If you're a natural leader with a passion for hospitality and a love for vibrant, flavourful food, we'd love to hear from you!