SaaS Business AnalystZoho Platform

Centrax Systems; Johannesburg; Remote; ZAR 30 000 - 70 000; Full time

Job summary

Join a dynamic digital transformation partner specializing in SaaS solutions within the Zoho ecosystem. As a SaaS Business Analyst, you will collaborate with clients and stakeholders to optimize business processes and implement effective Zoho applications. This role offers a unique opportunity to work with diverse industries, leveraging your skills in business analysis and process mapping. With a focus on client success, you will drive digital maturity and enhance operational efficiency. Embrace a flexible remote working environment and become part of a collaborative team dedicated to innovation and continuous learning.

Benefits

Flexible working hours

Training and development support

Collaborative team culture

Exposure to various industry clients

Qualifications

• 3+ years of experience as a Business Analyst in SaaS environments.
• Proven experience with Zoho Applications and SaaS delivery models.
• Strong documentation skills and stakeholder management.

Responsibilities

• Conduct client discovery sessions to understand business needs.
• Document business processes and recommend suitable Zoho applications.
• Facilitate product demonstrations and assist in change management.

Skills

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Business Requirements

SDLC

Systems Analysis

Data Analysis Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Tools

Lucidchart

Visio

Zoho Flow

Zoho Blueprint

Job description

Centrax Systems is a dynamic, fast-paced digital transformation partner specializing in delivering customized SaaS solutions within the Zoho ecosystem. As a Zoho Partner, we serve clients across multiple industries, implementing systems that enhance business efficiency, drive digital maturity, and deliver measurable outcomes.

Role Overview

We are seeking an experienced and detail-oriented SaaS Business Analyst to join our growing team. The successful candidate will work closely with clients, project managers, developers, and other stakeholders to understand business requirements, map processes, identify gaps, and recommend the most suitable Zoho-based solutions. This role requires a strong grasp of SaaS platforms, especially Zoho applications, as well as the ability to create comprehensive documentation and process flows.

Key Responsibilities

1. Conduct in-depth client discovery sessions to understand existing business processes, needs, and pain points.
2. Document current and future state business processes using process maps, flowcharts, and detailed narratives.
3. Analyze and recommend the most suitable Zoho applications and configurations to meet business requirements.
4. Prepare detailed functional specifications, user stories, use cases, and requirement traceability matrices.
5. Liaise between business stakeholders and the Zoho technical team to ensure accurate translation of business needs into technical solutions.
6. Facilitate product demonstrations and prototype reviews with clients.
7. Assist in change management planning, user adoption strategies, and client onboarding.
8. Conduct gap analysis, root cause analysis, and suggest improvements to optimize business processes.
9. Participate in testing activities, including UAT coordination, test case preparation, and validation.
10. Stay current with Zoho's product roadmap and new features to ensure optimal solution architecture.
11. Support the sales and presales teams in scoping solution options and creating project proposals as needed.

Requirements

1. Minimum Qualifications
2. Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
3. At least 3 years of experience as a Business Analyst in a SaaS or digital solutions environment.
4. Proven experience with Zoho Applications.
5. Strong understanding of SaaS delivery models and business transformation processes.
6. Proficiency in business process mapping tools (e.g., Lucidchart, Visio, or Zoho Flow/Blueprint).
7. Excellent communication and stakeholder management skills.
8. Strong documentation skills with attention to detail.
9. Ability to work independently within a lean and agile team environment.
10. Experience with API integrations and workflow automation within the Zoho ecosystem.
11. Familiarity with data migration, analytics, and reporting tools.
12. Experience working with SMEs or within a consultancy/service provider setting.

What We Offer

• Opportunity to work with a forward-thinking Zoho partner.
• Exposure to a variety of industry clients and use cases.
• Remote working environment with flexible hours.
• Training and development support.
• A collaborative, learning-oriented team culture.

Application Instructions

Interested candidates are invited to submit their CV and a short cover letter highlighting relevant experience to s with the subject:
Application SaaS Business Analyst (Zoho).

Required Experience

Key Skills: SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business Requirements, SDLC, Systems Analysis, Data Analysis Skills

Employment Type: Full-Time

Experience: years

Vacancy: 1

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