Director of Operations - Remote

Recru-it; Johannesburg; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in Johannesburg is seeking a skilled manager to oversee customer satisfaction and product reliability. The ideal candidate will have a background in management or technology, strong communication skills, and a problem-solving mindset. This role involves collaborating with various teams to ensure customer happiness and product effectiveness while maintaining high departmental standards.

Qualifications

• 4-6 years management experience in a software company.
• AI experience beneficial.
• Attention to detail is a must.

Responsibilities

• Ensure customers are satisfied with the product and its reliability.
• Oversee onboardings and verify documentation.
• Coordinate with Customer Success for service improvements.

Skills

Organizational skills

Communication

Problem solving

Education

Bachelors Degree in management or technology

Job description

• Ensure that customers are getting the product they signed up for and are happy. Make sure the product is working as advertised. Continuous checking and analyzing to ensure product reliability is maintained
• Oversee all onboardings, adjusting check lists as needed, and verifying that all items are tested and documented in a timely manner
• Design and monitor system to analyze reports on a daily basis to note any trends or issues.
• Coordinate with Customer success to gather new ideas for services and ensure customer happiness.
• Work closely with the Director of Development to provide customer focused analysis on possible improvements and concerns
• Coordinate and setup Demos for Sales
• Aid Sales in the driving mechanisms behind Skye and outline possibilities of different use cases
• Oversee and manager all Skye department employees. Maintain 66% or more A players on your team.
• Continuously evaluate ways on how Skye can be improved
• Gather and clearly articulate user requirements to the Director of Development
• Maintain department gross margin of 70% or higher
• Ensure customer retention of 85% year over year
• Uphold the company values of Reliability, Respect, Caring, Strong work ethic, and going Above and beyond.

Qualifications and Qualities :

• Preferable Bachelors Degree in management or technology. Or something similar.
• AI experience beneficial
• Preferable 4-6 years management experience in a software company
• Ability to prioritize and complete work with little supervision and under tight deadlines.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Attention to detail is a must
• Preference for a fast-paced, high-volume work environment.
• Hospitality experience beneficial

Must be a problem solver who can think on their feet to come up with creative solutions

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