Senior IT Field Technician

CodeConnect Staffing (Pty) Ltd; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic IT services provider is seeking a skilled Senior IT Field Support Technician in Randburg. The role involves providing onsite and remote IT support, managing infrastructure, and ensuring seamless operations. Candidates should have extensive experience in IT support, relevant certifications, and strong knowledge of Microsoft 365 products. A valid driver's license is essential for regular client visits.

Benefits

Company Vehicle Provided

Qualifications

• 5 years of IT support experience (onsite & remote).
• Strong knowledge of Microsoft 365 products.
• Valid drivers license required for onsite visits.

Responsibilities

• Provide technical support to customers and field engineers.
• Diagnose and resolve hardware and software issues.
• Maintain and update IT documentation for troubleshooting.

Skills

Customer Service

Troubleshooting

Field Service

Computer Hardware

Computer Networking

Education

Relevant IT certifications

Tools

MS365 Suite

NCentral

SentinelOne

Autotask

Untangle / iShield Firewalls

Job description

• Area serviced : Gauteng Field Services Providing onsite support at client sites (Hardware and Software Support)
• Company Vehicle Provided

Overview

A dynamic and growing IT services provider seeks a skilled and proactive Senior IT Field Support Technician to join their team.

The successful candidate will be responsible for providing IT support services to clients and ensuring seamless operations of IT infrastructure networking and security systems.

Requirements

• 5 years of IT support experience (onsite & remote)
• Relevant IT certifications (A N Security preferred)
• Strong knowledge of Microsoft 365 products
• Experience in a service / help desk environment
• Valid drivers license (this role involves regular onsite client visits)
• Read and Speak Afrikaans

IT Tools and Platforms :

• NCentral
• SentinelOne
• MS365 Suite
• Untangle / iShield Firewalls
• Autotask

Key Responsibilities

• Provide technical support to customers field engineers and technicians
• Diagnose troubleshoot and resolve hardware and software issues
• Install configure and maintain Windows systems networks and VOIP systems
• Manage and maintain firewalls cloud & onsite backups and camera systems
• Document solutions errors and IT procedures to improve efficiency
• Prioritize and resolve support requests while delivering exceptional customer service
• Maintain and update IT documentation to aid future troubleshooting
• Assist with automation projects and digital transformation initiatives

Technical Skills Required

• EndUser & Windows Support : Setup configure and maintain Windows systems
• Networking : Wireless LAN firewall configuration and troubleshooting
• Hardware Support : Build maintain and upgrade desktops / laptops
• Security & Backup Management : Install antivirus manage cloud / onsite backups
• VOIP & Camera Systems : Installation configuration and troubleshooting
• Ticketing & Helpdesk Support : Track and document support requests efficiently

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : ZAR 30000 - 35000

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It Technician • Randburg, Gauteng, South Africa