Sales Advisor - Sandton

H&M; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a vibrant and welcoming company as a Sales Advisor, where you will create outstanding customer experiences in a dynamic retail environment. You'll welcome customers, guide them through the store, and support them in finding what they need while showcasing the latest trends. Collaborating with a passionate team, you'll contribute to an inspiring atmosphere that makes fashion accessible and sustainable for all. This role offers the chance to grow and develop within a company that values diversity and inclusion, making every day an exciting opportunity to connect with customers and promote a positive brand image.

Benefits

Attractive benefits

Extensive development opportunities

Qualifications

• Experience in customer service within fashion or retail.
• Passionate about fashion and delivering exceptional in-store experiences.

Responsibilities

• Guide customers through the store and assist them in finding products.
• Ensure the sales floor is well-stocked and organized.

Skills

Customer Service Experience

Fashion Knowledge

Communication Skills

Team Collaboration

Job description

Job Description

WHAT YOU'LL DO

As a Sales Advisor at H&M, you'll play a key role in creating an outstanding customer experience.

You'll welcome customers, guide them through your store, and support them in finding what they need while showcasing our products.

Acting in line with our values, you'll contribute to both your own success and the success of the company. Your responsibilities include:

1. Sharing your fashion and product knowledge to help customers make informed choices.
2. Collaborating with your team to deliver exceptional service at every step of the customer journey.
3. Ensuring the sales floor and back of house are well-stocked, organized, and inviting.
4. Supporting with opening and closing of the store.
5. Representing yourself and the brand positively during all customer interactions.

WHO YOU'LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors to Store Managers—contributes to creating an inspiring and welcoming environment.

You will also connect with the wider Area Team, collaborating across stores to share insights and drive success together.

Alongside your team, you'll help customers feel confident and express their individuality with the latest trends and timeless styles. Building meaningful connections in our stores makes fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with:

• Experience in customer service within fashion, retail, or similar fields.

And people who are:

• Passionate about fashion and delivering an exceptional in-store experience while promoting our products and driving sales.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.
• Flexible and action-oriented.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions.

We aim to liberate fashion for the many, with our customers at the heart of every decision. We are made up of thousands of passionate and talented colleagues, united by our shared culture and values.

Together, we want to use our power, scale, and knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU'LL LOVE WORKING HERE

• At H&M Group, we are proud to be a vibrant and welcoming company.

We offer attractive benefits and extensive development opportunities worldwide.

JOIN US

Our uniqueness comes from our inclusive and collaborative culture, our strong values, and opportunities for growth. Most importantly, it's our people who make us who we are.

H&M South Africa is committed to equal opportunities and considers qualified candidates from designated groups under its Employment Equity plan.

We strive to foster inclusive, diverse, and equitable workplaces, recognizing that diversity enhances collaboration, innovation, and global connections. Take the next step in your career with us.

The journey starts here.

Store Roles Assessment

To manage high application volumes for the Sales Advisor role, we use an online skills-based assessment as part of our recruitment process.

You will need to complete this assessment during your application. Your responses will be scored based on predefined criteria set by H&M Group.

After completing the assessment, you'll have the chance to provide feedback and ask questions. If you experience difficulties or prefer an alternative assessment method, please contact us. Choosing an alternative will not impact your application.

For more information on how we process your personal data, please see our Privacy Notice.

We are committed to a fair, equitable recruitment process based on competency. Please do not attach a cover letter with your application.