Groups Administrator - Leisure Groups Travel

Terra Nova; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading Destination Management Company as a Groups Administrator in Cape Town. You'll support the Leisure Groups Team by handling bookings, managing invoices, and ensuring smooth operations for group tours. This role offers competitive salary, travel perks, and opportunities for career growth in a dynamic environment.

Benefits

Competitive salary with performance-based incentives

Opportunities for career growth and development

Travel perks and discounts

Dynamic and supportive work environment

Qualifications

• 1-2 years experience in Group Tour Administration or related fields.
• Familiarity with the Travel and Tourism Industry in Southern Africa.

Responsibilities

• Support Consultants with special requests and bookings.
• Double-check guide and vehicle bookings for confirmed tours.
• Ensure all invoices meet relevant accounting requirements.

Skills

Problem-solving

Professionalism

Reliability

Education

Qualification in Travel, Tourism, Hospitality, or Business Administration

Tools

Microsoft Office Suite

Tourplan booking systems

Job description

Location : Cape Town, South Africa

Start Date : Immediately

Hybrid : No

As a Groups Administrator, you will report directly to the Leisure Groups Team Leader. Your responsibilities will include, but are not limited to:

Key Responsibilities

1. Support Consultants with special requests, such as restaurant bookings, birthday planning, or couriering documents.
2. Cross-check the Tour Network created by the Consultant.
3. Double-check guide and vehicle bookings for confirmed tours.
4. Issue and send final rooming lists to all suppliers for confirmed tours.
5. Inform Consultants of any issues, such as itinerary deviations or supplier problems, for further handling.
6. Save all invoices related to the tour in the appropriate folder.
7. Acquire outstanding confirmations and invoices for all tour services and upload them accordingly.
8. Ensure all invoices meet relevant accounting requirements (e.g., correct booking dates, valid VAT invoices, banking details, etc.).
9. Submit statement invoices to the Finance department.
10. Print, bind, and organise Guide Travel Documents and arrange Guide funds.
11. Assist with any other tasks or projects assigned by Management to support departmental and company objectives.

Requirements

• A relevant qualification in Travel, Tourism, Hospitality, or Business Administration (preferred).
• Minimum of 1-2 years of experience in Group Tour Administration or related fields.
• Familiarity with the Travel and Tourism Industry, specifically in Southern Africa, is advantageous.
• Proficiency in Microsoft Office Suite (Excel, Outlook).
• Knowledge of Tourplan booking systems and Tour Management software is a plus.
• Basic understanding of invoicing, VAT compliance, and financial processes in a tour context.
• Problem-solving abilities to address issues such as supplier discrepancies or itinerary deviations effectively.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism and reliability.
• Flexibility to adapt to changing priorities and team needs.
• Knowledge of local and regional tourism offerings and suppliers is a bonus.
• Willingness to occasionally assist with ad hoc projects or additional tasks as directed by Management.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for career growth and development.
• Travel perks and discounts.
• A dynamic and supportive work environment.

How to Apply

Please send your application detailing your relevant experience along with your earliest start date and salary expectations to [application email or link].

Why Join Terra Nova Tours

At Terra Nova Tours, we pride ourselves on delivering unforgettable travel experiences across Southern Africa. As a leading Destination Management Company (DMC), we are committed to providing exceptional service and unique itineraries for our clients.

With our headquarters in Cape Town and a strategic presence in Windhoek, Namibia, we are well-positioned to deliver authentic travel experiences throughout Southern and Eastern Africa.

Our services include Tailor-made Individual Travel, Group Travel, Scheduled Tours, and Meetings and Incentives.

Join our team to work in a dynamic environment, surrounded by passionate travel professionals. If you're ready to contribute to creating memorable travel experiences and grow your career, we invite you to apply.

J Ljbffr