Claims Advisor : Non Motor

Miway Insurance Limited; Gauteng; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A leading direct financial services company in South Africa is seeking a dedicated individual to manage claims and provide exceptional service. The ideal candidate will have experience in the short-term insurance industry and possess strong administrative and communication skills. Join us to build a successful career in a dynamic environment focused on personal and professional growth.

Qualifications

• At least 1 year of experience in the short-term insurance industry.
• Previous call center experience with an above-average performance record.

Responsibilities

• Capture and register claims on systems.
• Handle administration and follow-ups concerning claims.
• Liaise with clients and service providers.

Skills

Administration

Communication

Problem-solving

Negotiating

Customer service orientation

Education

Grade 12 / Standard 10 / NQF4

Job description

Who are we?

MiWay is a direct financial services company passionate about service excellence, convenience, and offering our clients superior value products.

Our vision is to be a world-class direct financial services business that offers a complete array of services under one convenient online platform. We believe that with the right people on board, we will continue to grow and empower our clients to do things their way — free from worry and the 'what-ifs' of the world.

Company values

Energy, Freedom, Accountability, and Attitude are core values that every employee subscribes to. The ideal candidate is bold and aligns with MiWay's core values!

Are you the right fit?

Do you have a positive attitude, love challenges, treat colleagues with respect, and seek solutions rather than problems? If yes, then MiWay is the place for you!

Minimum Qualifications

• Grade 12 / Standard 10 / NQF4

Minimum Experience

• At least 1 year of experience in the short-term insurance industry
• Previous call center experience with an above-average performance record

Key Responsibilities

• Capture and register claims on systems
• Handle administration and follow-ups concerning claims
• Liaise with clients, service providers, and assessors
• Handle and resolve queries from clients and service providers
• Validate claims within turnaround time
• Process payments of claims and invoices within specified turnaround times

Competencies Required

• Excellent administration and organizational skills
• Excellent interpersonal and communication skills (verbal and written)
• Self-disciplined and self-motivated
• Problem-solving and initiative
• Negotiating skills
• Tenacity and resilience
• Analytical thinking with investigative skills
• Customer service orientation
• Deadline and results orientation
• Attention to detail
• Ownership and responsibility
• Adaptability and conflict handling skills

Personal Attributes

• Business insight
• Ability to manage complexity
• Planning and alignment skills
• Interpersonal savvy

Career Development

Join us to build a successful career. We focus on developing strong, lasting relationships with our employees, supporting your personal and professional growth.

Core Competencies

• Innovation
• Customer focus
• Results-driven
• Collaboration
• Resilience

Additional Information

The shortlisting process begins after the application deadline of 14 May. The time to complete this process depends on the progress and manager availability.

Our Commitment to Transformation

At MiWay, we foster a positive, dynamic, and inclusive work environment that promotes diversity and employment equity, reflecting the demographics of our society.