Inbound Sales Advisor

Concentrix Trust & Safety; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading global technology and services company as an Inbound Sales Advisor in Durban. You'll leverage your sales experience to assist customers, process payments, and enhance their experience. With a competitive salary and numerous benefits, this role is perfect for motivated individuals looking to grow in a fast-paced environment.

Benefits

Competitive salary

Employee Assistance Programme (EAP)

Medical insurance

Subsidised transport

Free learning and leadership development programs

Qualifications

• Minimum 6 months experience within a call centre.
• Sales experience in inbound/outbound/retentions/up-selling/cross-selling.

Responsibilities

• Assist with inbound calls and provide customer service.
• Process payments and explain bills.
• Pitch and close sales to retain customers.

Skills

Attention to detail

English proficiency

Customer service skills

Computer literacy

Education

Matric

Job description

4 days ago Be among the first 25 applicants

Job Title: Inbound Sales Advisor

Job Description

Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As an Inbound Sales Advisor, you’ll need to be self-motivated and target driven with a positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring a pleasant customer experience.

If you pride yourself on efficiency and productivity, then this is your calling. Put those people skills to the test and grow your career by applying today!

What you will do in this role

1. Assist with inbound calls
2. Provide customer service (billing) to TV, Internet, and Voice subscribers
3. Process payments, provide payment options; explain bills, upgrade services (premium channels), and give adjustments & credits when necessary
4. Pitch and close sales
5. Retain customers by highlighting value, benefits, and product plans
6. Work shifts in a 24/7 environment (Essential)

Your qualifications and experience

Concentrix is a great match if you have:

• Minimum 6 months experience within a call centre (local/international)
• Sales experience in inbound/outbound/retentions/up-selling/cross-selling
• Matric
• Clear criminal record
• Ability to type 26 wpm
• Attention to detail
• English proficiency (written and spoken)
• Excellent customer service skills
• Understanding of call centre industry
• Computer literacy and ability to navigate multiple systems

What’s in it for you

• Competitive salary of R7,500 plus R1,000 campaign allowance
• Employee Assistance Programme (EAP)
• Medical insurance
• Subsidised transport
• Free learning and leadership development programs

Concentrix is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, gender, or other protected characteristics.

Eligibility to work: Only applicants legally authorized to work in South Africa will be considered.

The above statements describe the general nature of the work and are not an exhaustive list of responsibilities, duties, or skills.