Customer Support Assistant - 12148

Somewhere; South Africa; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An innovative firm in the short-term rental sector is seeking a Customer Support Assistant to enhance guest experiences. This remote role involves addressing guest inquiries, coordinating maintenance, and managing check-ins/checkouts. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to multitask in a dynamic environment. If you are passionate about delivering exceptional customer service and thrive in a fast-paced setting, this opportunity is perfect for you to make a significant impact.

Qualifications

• 2+ years of experience in customer service or hospitality preferred.
• Strong communication skills and ability to manage challenging situations.

Responsibilities

• Manage guest inquiries and complaints for a positive client experience.
• Coordinate maintenance and repairs to ensure properties are well-maintained.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Multitasking

Adaptability

Experience with Booking Platforms

Tools

Office Software

Customer Management Applications

Job description

Position: Customer Support Assistant

Working hours: 8am to 5pm (GMT), 6 days a week (one day off during the week), work over the weekends

Salary Range: $USD / month depending on experience

Company Overview: Our organization operates within the short-term rental sector, offering premium accommodations to a global clientele. We are dedicated to delivering exceptional customer service to guarantee a smooth and satisfactory experience for both guests and hosts. We seek a proactive, client-centric individual to join our support team and elevate our service standards.

Job Responsibilities:

1. Addressing Guest Inquiries and Complaints: Manage guest inquiries, provide prompt responses, and resolve issues to ensure a positive client experience. Address guest complaints with professionalism, ensuring swift resolution and maintaining high client satisfaction.
2. Coordinating Maintenance and Repairs: Collaborate with the maintenance department to coordinate and schedule necessary repairs and maintenance requests. Ensure properties are maintained in excellent condition for guest arrivals and during their stays.
3. Overseeing Check-ins / Checkouts and Lockouts: Manage seamless check-in and checkout procedures for guests, ensuring all necessary information is provided. Assist with lockout situations, ensuring timely resolution and minimal disruption to guest stays.
4. Director-Level Communications (Potential for Advancement): Communicate with senior management as required, providing updates on guest matters, feedback, and operational challenges. Propose recommendations for enhancements to customer support procedures and the overall guest experience.
5. Listing Updates and Management (Potential Involvement): Assist in updating property listings with accurate details, including pricing, availability, and amenities. Support hosts with listing optimizations and ensure all information is current.

Qualifications:

• At least 2 years of experience in customer service or hospitality is preferred.
• Superior communication skills, both written and verbal.
• Ability to manage challenging situations with empathy and professionalism.
• Meticulous attention to detail and capability to multitask in a dynamic environment.
• Adaptability and ability to thrive in a changing industry.
• Experience with property management or booking platforms (such as Airbnb) is advantageous.
• Strong problem-solving abilities and quick thinking.

Additional Skills / Attributes:

• Proficiency in office software and customer management applications.
• Ability to function effectively both independently and as part of a team.
• Flexibility to assume additional responsibilities as the role evolves.

Key Skills:

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type: Remote

Experience: 2+ years

Vacancy: 1