Swati Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Swati Speaking Customer Service Advisor to join their dynamic team in Century City. This role involves delivering exceptional customer service through effective communication and problem-solving skills. The ideal candidate will have a minimum of 12 months of inbound call center experience, preferably in healthcare or financial sectors. You will be responsible for managing customer inquiries, ensuring compliance with legislation, and maintaining high productivity standards. Join this forward-thinking company and contribute to enhancing customer satisfaction while enjoying a supportive work environment.

Qualifications

• Minimum 12 months inbound call center experience.
• Experience in healthcare or financial industries is a plus.

Responsibilities

• Answer calls and respond to customer requests.
• Identify and resolve customer issues using the in-house system.

Skills

Customer Service

Problem Solving

Communication Skills

MS Office Suite

Education

Grade 12

Tools

CRM Systems

Job description

Job Title: Swati Speaking Customer Service Advisor

Our client based in Century City is seeking a Swati Speaking Customer Service Advisor.

Objective: To identify and understand customer needs, deliver first-class customer service to enhance business profitability, and ensure fair treatment of customers. The role involves direct communication with clients via inbound calls to address general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industries, with knowledge of relevant legislation (highly desirable)

Requirements:

• Passed Grade 12
• Proficient in MS Office Suite
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantage)

Key Responsibilities:

• Answer calls and respond to customer requests
• Provide product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when necessary to senior agents or team leaders
• Maintain productivity levels and meet quality standards
• Perform daily administrative functions and accurately update CRM systems
• Adhere to company policies and practices
• Review and action cases promptly
• Monitor Average Handling Time to meet standards
• Follow work schedules and manage workflow efficiently
• Ensure cases are resolved within SLA times
• Maintain customer quality standards and comply with legislation and operational procedures
• Communicate effectively at all organizational levels (verbal and written)
• Be solution-driven with excellent problem-solving and accuracy skills
• Work independently, motivated and proactive
• Operate confidently in a dynamic environment with flexibility and adaptability
• Prioritize tasks effectively and organize workload efficiently

Salary and Working Hours:

• Salary: R9500
• Monday to Friday, 08:00 to 17:00

Office Location:

• Century City

Application Process:

To apply, please submit your application via this job board, quoting reference number L8RWWX5 in the subject line or email body.

Surgo (Pty) Ltd values diversity and is committed to employment equity. We encourage applications from people with disabilities and from diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful. Your CV will be retained for future opportunities unless you specify otherwise by emailing [e-mail].