Service Consultant

Innomotics; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

Innomotics is seeking a Service Consultant for Mobile Mining Repair to enhance service delivery and customer satisfaction. The role involves planning repair activities, acting as a technical advisor, and managing customer relationships. Ideal candidates will have a National Diploma in Mechanical Engineering and at least 5 years of relevant experience in the mining industry.

Qualifications

• Minimum 5 years in service operations repairing electrical rotating equipment.
• In-depth knowledge of mobile mining and rotating equipment industries.

Responsibilities

• Plans and conducts repair activities to improve customer business operations.
• Acts as a primary contact between customers and Innomotics.
• Maintains accurate tracking of all repair requests and quotations.

Skills

Customer Satisfaction

Technical Advisory

Inventory Management

Education

National Diploma in Mechanical Engineering

Job description

2 weeks ago Be among the first 25 applicants

Job ID: 4075

Location:

Midrand, ZA, 1685

We are looking for a Service Consultant – Mobile Mining Repair (f/m/d) to join our team at Innomotics

Your change engine.

Motors and drives are our business, redefining reliable motion from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy-efficient solutions? Deal, let’s go!

Your role.

To ensure effective service delivery within the Mobile Mining Repair business, leading to increased customer satisfaction and profitable business growth. The Service Consultant acts as a trusted expert that the customer relies on to deliver exceptional service at all times.

• Plans and conducts repair activities to improve customer business operations by applying appropriate solutions and business methodologies.
• Elicits and evaluates customer requirements and contributes to developing the service portfolio further.
• Has in-depth knowledge of mobile mining and rotating equipment industries and Innomotics service offering.
• May be responsible for identifying and developing business opportunities and innovating the mobile mining portfolio.
• Acts as the primary contact between customers, Innomotics, and subcontractors.
• Maintains accurate tracking of all repair requests, quotations, operations, and warranties.
• Acts as a technical advisor to repair partners and conducts technical reviews of assessments provided by partners.
• Prepares and/or validates repair quotations.
• Proactively identifies trends that may indicate quality or operational issues and assists customers to address these to avoid unplanned breakdowns.
• Manages relationships with internal business partners and factories.
• Ensures spares availability and issues spares to Service Providers through proactive inventory management, forecasting, and supply chain management.

Your profile.

• National Diploma in Mechanical Engineering or equivalent.
• Minimum 5 years in service operations repairing electrical rotating equipment in the mining industry.
• Familiarity with mobile mining equipment (experience with major OEMs is an advantage).
• Knowledge of Traction Motors and electrical systems on Diesel-electric Haul Trucks or other heavy equipment.
• Knowledge and application of manufacturing and repair quality management principles.
• Mechanical / Electrical failure analysis.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting, Information Technology, and Sales

Industries

• Machinery Manufacturing

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