Customer Advisor (Sales)

Engineeringuk; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a motivated Customer Advisor to join their dynamic team. In this role, you'll engage with customers to identify their needs, enhance their trading experience, and drive sales through effective cross-selling and upselling. You'll be pivotal in addressing customer concerns, ensuring service excellence, and maintaining compliance with policies. If you're passionate about delivering exceptional customer service and have a knack for sales, this is a fantastic opportunity to grow your career in a vibrant and supportive environment.

Benefits

Competitive pay

Shift allowance

Bonuses

Transport

Career development

Employee schemes

Qualifications

• 12-24 months experience in a Sales Call Center environment.
• Grade 12 (Matric) is required.

Responsibilities

• Ensure customer issues are resolved efficiently and effectively.
• Support the resolution of escalated complaints and focus on retention.

Skills

High proficiency in written and verbal English

Effective time management

Active listening

Problem-solving skills

Clear communication

Adaptability to different customer personalities

Customer-centric approach

Moderate to advanced computer skills

Ability to work in a team

Education

Grade 12 (Matric)

Job description

Job Title: Customer Advisor (Sales)

Role Objective: As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, deliver a market-leading trading experience to increase profitability, and remain committed to treating customers fairly while ensuring continuous service excellence in a sales/recontacting environment. You will be responsible for completing customer interactions through cross-selling and upselling new products.

Key Responsibilities:

1. Ensure customer issues and concerns are answered efficiently and effectively.
2. Support the resolution of escalated complaints in accordance with business, policy, and legal requirements.
3. Determine the cause of customer churn and select the best solution.
4. Focus on customer retention, logging complaints, and offering relevant new products and services.
5. Provide excellent service, identifying vulnerable customers and adapting approaches accordingly.
6. Handle escalated queries with empathy and integrity, logging interactions accurately.
7. Use product knowledge proactively to find answers and solve problems.
8. Work within tight deadlines to meet service delivery targets.
9. Adhere to data protection, confidentiality laws, and regulatory compliance.

Qualifications and Experience:

• Grade 12 (Matric)
• 12-24 months experience in a Sales Call Center environment

Skills and Competencies:

• High proficiency in written and verbal English
• Effective time management
• Active listening and understanding customer queries
• Handle complex issues with strong sales acumen
• Problem-solving skills
• Clear, concise communication
• Adaptability to different customer personalities
• Customer-centric approach
• Moderate to advanced computer skills
• Ability to work in a team

Additional Information:

• Work hours: Monday-Sunday, 9AM - 9PM South African time
• Shift patterns may vary; flexibility required
• Operational days include holidays and festive season
• Benefits include competitive pay, shift allowance, bonuses, transport, career development, and employee schemes

Application Process:

1. Click 'Apply now' and complete the application form.
2. Upload an updated CV highlighting relevant experience.
3. Successful candidates will be invited for an interview and assessments.

Capita South Africa values employment equity and will prioritize candidates in line with EE targets.