Tsonga Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a Tsonga Speaking Customer Service Advisor to join their dynamic team in Century City. This role involves delivering exceptional customer service, addressing inquiries, and resolving issues efficiently. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a proactive approach to customer interactions. With a focus on maintaining high standards of service and compliance, this position offers a unique opportunity to contribute to a thriving business environment. If you are ready to make a difference and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Minimum of 12 months inbound call centre experience.
• Experience in healthcare or insurance is a plus.

Responsibilities

• Answer calls and respond to customer requests.
• Resolve customer issues using in-house systems.
• Maintain productivity levels and quality standards.

Skills

Customer Service

Problem Solving

Communication Skills

MS Office Suite

Adaptability

Education

Grade 12

Tools

CRM Systems

Job description

Job Description:

Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)

Salary and working hours:

• The salary, R9500
• Monday to Friday 08:00 to 17:00

Office Location:

• Century City

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. YourCV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail] .