E-commerce Support Associate (Remote)

TalentPop App; Johannesburg; Remote; ZAR 150 000 - 200 000; Full time

Job summary

A modern e-commerce brand in South Africa is seeking an E-commerce Support Associate to provide stellar customer support effectively. The ideal candidate has at least one year of experience in remote customer service and strong communication skills. This full-time position offers competitive salary, paid time off, and a flexible, fully remote work environment.

Benefits

Competitive salary with annual performance-based raises

Paid time off and bonuses

Comprehensive health and dental coverage

Flexible, fully remote work

Opportunities for professional growth

Qualifications

• Minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
• Familiarity with platforms like Shopify or other ticketing systems is a strong advantage.

Responsibilities

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Efficiently manage customer support tickets and maintain clear records.

Skills

Strong written and verbal communication skills

Empathy

Attention to detail

Tools

Shopify

Gorgias

Job description

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e-commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As an E-commerce Support Associate, you’ll be the go‑to person for our customers, providing stellar support and solving problems with a friendly, professional attitude.

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Efficiently manage customer support tickets and maintain clear records.
• Stay up-to-date on new products and policies to deliver a consistent experience.

What You Bring

• Minimum of 1 year of experience in a remote customer support role, ideally within e-commerce.
• Strong written and verbal communication skills.
• Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
• A high degree of empathy, patience, and attention to detail.

Benefits

• Competitive salary with annual performance‑based raises.
• Paid time off and bonuses.
• Comprehensive health and dental coverage or a monthly health stipend.
• Flexible, fully remote work.
• A supportive team culture with opportunities for professional growth.

Remote Setup

• Own computer or laptop (i5 processor or equivalent).
• Reliable, high‑speed internet connection (minimum 15 Mbps up/down).

How to Apply

When applying, use application code: CS. If you have a passion for customer service and the skills to thrive in a remote environment, we’d love to hear from you. Apply now and grow with a team that values your work and your well‑being.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting