E-Commerce Sales Support Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce support firm is looking for an E-Commerce Sales Support Specialist to enhance customer engagement and drive sales. Responsibilities include assisting customers via multiple channels, recovering abandoned carts, and promoting upselling opportunities. Ideal candidates have at least one year of sales support experience, strong persuasive communication skills, and familiarity with e-commerce tools. Join us for a permanent work-from-home position with benefits including commissions and bonuses.

Benefits

Commissions

Performance bonuses

Paid time off

Health coverage or stipend

Work-from-home setup

Qualifications

• At least 1 year of proven remote/online sales and customer support experience.
• Experience with upselling, cross-selling, and subscription recovery.
• Strong communication skills with a natural ability to convert leads.

Responsibilities

• Assist customers via chat, email, phone, and SMS with inquiries.
• Identify opportunities for upselling and drive sales.
• Support efforts to recover abandoned carts and post-purchase engagement.

Skills

Remote sales experience

Persuasive communication

Customer relationship building

E-commerce sales

Tools

Shopify

Gorgias

Zendesk

CRM tools

Job description

Overview

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we20re redefining how e-commerce brands connect with their customers 9e8 turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you20ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they20ll love.

If you20re passionate about sales, thrive in an e-commerce environment, and enjoy converting conversations into conversions, this role is for you!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK! To ensure your application is reviewed by the Recruitment Team, you must follow these steps carefully. Applications that do not choose "Brand Concierge" and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you20ll be asked for an application code please enter EXS in that field.

What You20ll Do

• Customer Engagement: Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales-oriented experience.
• Drive Sales: Proactively identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to increase conversions and customer retention.
• Recover Opportunities: Support efforts like abandoned cart follow-ups, winbacks, and post-purchase engagement to maximize sales potential.
• Order Management: Resolve order concerns quickly and accurately, turning potential issues into successful customer experiences.
• Represent the Brand: Ensure every interaction reflects the brand’s identity, values, and tone for a consistent premium experience.
• Insights & Collaboration: Track customer interactions and share trends with internal teams to optimize sales strategies and overall customer engagement.

What We20re Looking For

• At least 1 year of proven remote/online sales and customer support experience.
• Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
• Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
• 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
• Familiarity with Shopify, Gorgias, Zendesk, CRM tools, or customer engagement platforms is a plus.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with at least 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

Why Join TalentPop App?

• Earn commissions and enjoy annual performance-based raises.
• Paid time off to relax and recharge.
• HMO health coverage or a monthly health stipend for your well-being.
• Performance and recognition bonuses for top achievers.
• 100% permanent work-from-home setup 680 4a1 f9d1 ? skip the commute!
• A supportive, friendly team culture with real opportunities for growth.

When applying, please include the application code BCS 5c5 d 8 0 d it helps us review your application faster!

Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become an E-Commerce Sales Support Specialist at TalentPop App!