E-Commerce Sales Administrator

Deli Stationery South Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading stationery wholesaler in Johannesburg is looking for an e-Commerce Sales Administrator. This full-time entry-level role involves capturing orders on SAP, managing returns, and ensuring customer satisfaction. Candidates should have at least 2 years of experience in e-commerce or customer service and be proficient in Microsoft Office. Join our team to streamline e-commerce operations and enhance product delivery.

Qualifications

• Minimum 2 years' experience in e-commerce, online sales administration, or customer service.
• Proficient in Microsoft Office Suite and e-commerce platforms.
• Strong administrative, organisational, and communication skills.

Responsibilities

• Capture orders on SAP and confirm orders on channels' platforms.
• Ensure accurate entry of order information based on purchased orders.
• Create return notes on SAP and follow-up on return orders.
• Notify customers of order progress and assist with daily operations.

Skills

Communication skills

Attention to detail

Administrative skills

Organizational skills

Multitasking ability

Education

Grade 12 (Matric)

Diploma or Degree in Business, Marketing, or related field

Tools

SAP

Microsoft Office Suite

E-commerce platforms

Job description

Company

Deli South Africa (Pty) Ltd is a leading stationery and office supplies wholesaler dedicated to delivering quality products and efficient service to our customers.

Position

e-Commerce Sales Administrator

Responsibilities

Capture orders on SAP and confirm orders on channels' platforms.

Ensure order information is accurately entered into the system based on the purchased orders.

Create return notes on SAP.

Follow-up on return orders by ensuring that the returned items have been physically collected and returned to our warehouse.

Notify customers of the progress of their orders where applicable.

Assist with operations within the e-Commerce Department with the daily processing of orders, ensuring that turnaround for picking, packing, and delivery is adhered to.

Collaborate with other internal departments to streamline e-commerce operations.

Qualifications

Grade 12 (Matric) required; Diploma or Degree in Business, Marketing, or related field advantageous.

Minimum 2 years' experience in e-commerce, online sales administration, or customer service.

Proficient in Microsoft Office Suite (Excel, Word, Outlook) and e-commerce platforms.

Strong administrative, organisational, and communication skills.

Attention to detail and ability to multitask in a fast-paced environment.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industry

Wholesale Import and Export