E-Commerce Product Feed Support Specialist

Feedonomics; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading product feed management platform is seeking a Junior E-Commerce Support Specialist. You will troubleshoot and resolve feed-related issues while providing excellent client support. The role is remote-first, preferably based out of Cape Town, with work hours from 17:00 to 2:00 SAST. Ideal candidates have at least 1 year of E-Commerce B2B experience and strong analytical skills.

Qualifications

• 1 year of E-Commerce business-to-business client experience.
• 2 years of technical support experience.
• 2 years of client-facing experience.

Responsibilities

• Identify the scope and priority of support requests.
• Troubleshoot feed issues and provide resolutions.
• Sort and optimize datasets using Feedonomics queries.

Skills

Analytical skills

Critical thinking

Problem identification

Basic SQL knowledge

Multitasking in a deadline-driven environment

Education

Bachelor's Degree or equivalent work experience

Tools

Excel

Job description

About Feedonomics powered by Commerce - A Remote-First CompanyHave you ever wondered how companies list their products on Amazon?

Or how does Google know which products are in stock in a store near you?

How about how your order gets to your door when you buy from a third-party merchant on Amazon?

That's where Feedonomics comes inAs a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.What makes us different from other SaaS companies in the space?

We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.Since its inception in

• Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology.

With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.The Global Operations team at FeedonomicsThe Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics.

The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality.

Part of our Global Operations team is the Advertising team, which is a client-centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels.

Our stellar global operations team and support specialists are available 24 / 7, enabling Feedonomics to create a full-service feed management experience for advertisers.

The Role

As E-Commerce Support Specialist I, you are responsible for troubleshooting and resolving simple feed-related issues using our proprietary software, Feedonomics.

You will utilize all elements of data feed optimization, adhere to best practices, and follow processes to deliver a world-class client experience.

Together with our Support team, we strive to establish a reputable and memorable experience for our clients.

This is a junior-level position. Location : Remote first but preferably based out of Cape Town. Work Hours : 17 : 00 - 2 : 00 SAST.

The Responsibilities

• Identify the scope and priority of support requests and coordinate with our Support Team to ensure proper outcomes on time.
• Troubleshoot feed issues, data governance, offer suggestions, and provide resolution.
• Sort, extract, and optimize datasets using simplified Feedonomics queries.
• Understand the basic relationship between feeds and campaigns, and how it impacts client's performance.
• Maintain the integrity of live feeds while working on them.
• Manage multiple requests and meet Service Level Agreements.
• Utilize best practices to solve the basic problem.

The Requirements

• 1 year of E-Commerce business-to-business client experience.
• 2 years of technical support experience.
• 2 years of client-facing experience.
• Analytical, critical thinking, and research skills.
• Problem identification and troubleshooting skills.
• Ability to communicate and multitask in a deadline-driven environment.
• Basic knowledge of order execution logic, IF THEN logic, and utilization of software functions in any shape or form.
• Basic knowledge of SQL or Excel: Data manipulations are performed within our technology utilizing our language similar to SQL and Excel.
• Bachelor's Degree or equivalent work experience.
• This is a junior position and training will be provided.