E-commerce Operations Learner

THE SKILLS MINE; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company in Johannesburg is seeking a qualified individual to assist with daily operations and customer service. The ideal candidate should have a Degree in E-commerce, Online Marketing, or a related field and be proficient in Google Workspace. Responsibilities include supporting foundational e-commerce processes, managing digital merchandising activities, and collaborating with the online team to enhance the efficiency and performance of e-commerce platforms. This role offers growth opportunities within the e-commerce environment.

Qualifications

• A Degree or qualification in E-commerce, Online Marketing, Business, or related field.
• South African citizen based in Johannesburg.
• Strong computer literacy and proficiency in Google Workspace.

Responsibilities

• Assist with daily operations of the e-commerce platform.
• Provide customer service and assist with order tracking.
• Support digital merchandising activities including product listings.

Skills

Strong computer literacy

Proficiency in Google Workspace

Familiarity with e-commerce platforms (e.g., Shopify)

Interest in online retail operations

Education

Degree/National Diploma/Higher Certificate/NQF Level 5 in E-commerce

Degree/National Diploma/Higher Certificate/NQF Level 5 in Online Marketing

Degree/National Diploma/Higher Certificate/NQF Level 5 in Digital Media

Job description

Requirements

• A Degree/National Diploma/Higher Certificate/NQF Level 5 in E-commerce, Online Marketing, Digital Media, Business, or a related field
• South African citizen based in Johannesburg
• Strong computer literacy, with proficiency in Google Workspace
• Familiarity with e-commerce platforms such as Shopify (advantageous)
• Interest in online retail operations and understanding of the commercial importance of e-commerce

Responsibilities

• Assist with daily operations
• Provide customer service support and assist with order tracking and follow-ups
• Learn and support foundational e-commerce processes, transitioning into more advanced responsibilities over time
• Support digital merchandising activities, including new product listings, listing enhancements, and ongoing maintenance
• Use e-store check tools and take action on identified improvement areas
• Collaborate with the online team to ensure smooth day-to-day operations
• Contribute to the growth, efficiency, and overall performance of both e-commerce platforms