E-Commerce Operations & Digital Marketing Manager

A 1 L; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading hardware retailer in South Africa is seeking an experienced E-Commerce Operations & Digital Marketing Manager to oversee their new online store. This role involves managing online operations, processing orders, and engaging with customers to ensure satisfaction. Ideal candidates will have substantial e-commerce platform experience and strong Excel skills. The position is contract-based for a duration of 6 months, offering hands-on opportunities in a dynamic retail environment.

Qualifications

• Experience with managing data and orders in an online store.
• Experience in digital marketing and online product promotion.
• Experience in customer service both online and in-store.

Responsibilities

• Manage online store operations and drive its success.
• Handle data handling and bulk product updates.
• Engage with customers to ensure a positive shopping experience.

Skills

Strong Excel skills

E-commerce platform experience

Basic HTML skills

Excellent communication skills

Organisational skills

Tools

OpenCart

Google Analytics

Photoshop

Job description

Overview

Our client in the hardware retailer sector is looking for an E-Commerce Operations & Digital Marketing Manager on a contract duration for 6 months.

We are a well-established hardware retailer expanding into online retail for the first time. Our new online store built on OpenCart will offer customers access to our wide range of tools, hardware and building supplies.

We are looking for a hands-on, proactive E-Commerce Operations & Digital Marketing Manager to take ownership of our online store and help drive its success. This is a diverse, fast-paced role suited to someone who enjoys managing data, handling orders, engaging with customers and promoting products online while being comfortable in a hardware retail environment.

Responsibilities

• Take ownership of the online store operations and drive its success.
• Manage data handling and bulk product updates (e.g., pricing, descriptions).
• Process orders and engage with customers to ensure a positive shopping experience.
• Promote products online and optimize product visibility.
• Collaborate in a hardware retail environment to align online and offline activities.

Skills & Experience

Essential Skills

• Very strong Excel skills essential for bulk product management and price updates.
• Experience with e-commerce platforms (OpenCart, WooCommerce, Shopify or similar).
• Basic HTML skills for formatting product descriptions and page content.
• Excellent written and verbal communication skills.
• Strong organisational and problem-solving ability.

Advantageous Skills

• Experience with Google Shopping, Facebook Marketplace and social media management.
• Familiarity with Google Analytics or other website tracking tools.
• Customer service experience both online and in-store.
• Basic image editing skills (Photoshop or similar).
• Understanding of e-commerce best practices, SEO or digital marketing strategy.

Industry-Specific Advantageous Experience

• Experience working with South African suppliers using platforms like RapidTrade or TradeCentre.
• Familiarity with leading hardware and tool brands (e.g. Bosch, Makita, Ryobi, Stanley, Gedore, etc.).
• Prior experience in a hardware store, building supply company or tool retailer will be an advantage.

Required Experience

Manager

Key Skills

Digital Marketing, Marketing, Google Analytics, Growing Experience, Conversion Optimization, Google AdWords, Hybris, Magento, Account Management, SEO, E-Commerce, Analytics

Employment Type

Employment Type : Contract

Experience

Experience : years

Vacancy

Vacancy : 1