E-Commerce Operations Coordinator

University of Fort Hare; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious educational institution is seeking an E Commerce Operations Coordinator to manage the order fulfilment process efficiently. The ideal candidate will have a high school diploma, experience in ecommerce order management, and strong attention to detail. Responsibilities include processing customer orders, collaborating with warehouse teams for timely shipments, and improving order processing procedures.

Qualifications

• Experience in ecommerce order management or related roles.
• Basic understanding of supply chain and logistics principles.

Responsibilities

• Process customer orders accurately and efficiently through the order management system.
• Collaborate with the warehouse team to ensure timely order fulfilment and shipment.
• Resolve order discrepancies and address customer inquiries related to order status.
• Generate and analyse reports to identify trends and areas for process improvement.
• Assist in implementing and optimising order processing procedures.
• Coordinate with other departments to ensure smooth order flow and customer satisfaction.

Skills

Attention to detail

Multitasking

Excellent communication

Problem-solving

Education

High school diploma or equivalent

Degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Our client, a leading provider of soft furnishings in the UK, is seeking a detail-oriented and efficient E Commerce Operations Coordinator to join their dynamic team. In this role, you will be responsible for managing and streamlining the order fulfilment process, working closely with the warehouse team and utilising the inventory management and warehouse systems.

Key Responsibilities

• Process customer orders accurately and efficiently through the order management system.
• Collaborate with the warehouse team to ensure timely order fulfilment and shipment.
• Resolve order discrepancies and address customer inquiries related to order status.
• Generate and analyse reports to identify trends and areas for process improvement.
• Assist in implementing and optimising order processing procedures.
• Coordinate with other departments to ensure smooth order flow and customer satisfaction.

Qualifications

• High school diploma or equivalent; degree in Business Administration or related field preferred.
• Experience in ecommerce order management, or related roles.
• Proficient in Microsoft Office Suite, especially Excel.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Problem-solving aptitude with a proactive approach to improving processes.
• Basic understanding of supply chain and logistics principles.

Desired Skills

• Knowledge of warehouse operations and shipping procedures.
• Familiarity with customer service principles and practices.