E-Commerce Manager

Samsonite; Wes-Kaap; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading travel accessories company in South Africa is seeking an experienced Ecommerce Manager. You will develop and execute ecommerce strategies to drive revenue growth, optimize customer journeys, and manage site functionality. The ideal candidate has a minimum of 5 years' experience in ecommerce, strong digital marketing skills, and the ability to work collaboratively across teams. Join a vibrant culture committed to diversity and sustainability.

Benefits

Vibrant company culture

Diversity and inclusion commitment

Professional development opportunities

Qualifications

• Proven track record of driving revenue growth and optimising digital customer journeys.
• Experience working with ecommerce platforms and content management systems.
• Strong proficiency in Microsoft Office and Google Analytics.

Responsibilities

• Develop and execute ecommerce strategy to achieve revenue and conversion goals.
• Monitor ecommerce KPIs and leverage data for performance improvement.
• Supervise customer service department for optimal interaction handling.

Skills

Ecommerce experience

Digital marketing expertise

Project management

Analytical skills

Team collaboration

Education

Minimum 5 years’ experience in ecommerce or digital performance role

Tools

WordPress

Google Analytics

BigCommerce

MailChimp

Job description

About Us

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company‑operated retail store, websites and a variety of retail partners.

Job Description

Ecommerce Strategy and Revenue Growth

Develop and execute the ecommerce roadmap/ strategy with management to achieve revenue, conversion, and customer acquisition goals. Ensure the ecommerce channel complements and strengthens Samsonite’s retail distribution strategy. Support and work closely with store retail team.

Site Functionality And Optimisation

• Maintain the five ecommerce platforms to ensure daily operational functionality, stock accuracy and seamless transaction processing.
• Lead continuous improvement of the online experience, optimising site structure, navigation, product pages, and discuss and gain agreement on merchandising strategies to improve usability.

Customer Journey And Experience

Deliver a best‑in‑class customer experience by ensuring the ecommerce journey is seamless, responsive, and aligned with Samsonite’s brands’ values. Drive initiatives to improve retention, average order value, and customer lifetime value.

Digital Performance And Analytics

Monitor ecommerce KPIs including traffic, conversion rate, bounce rate, AOV, and ROAS. Leverage data to identify opportunities, test solutions, and refine strategy. Build dashboards and reporting tools to support performance tracking and insights sharing with management.

Oversee SEO and AdWords Optimisation by collaborating with the digital agency. Hold a weekly meeting with the Digital marketing agency to ensure that tasks are completed in alignment with the set goals. Monitor progress and suggest changes to the Google AdWords campaigns optimisation process, which will be executed by the digital agency. Conduct monthly performance meetings with digital agency. Share results or strategy changes with management.

Campaign and Product Launch Execution

Plan, manage and coordinate the online execution of brand campaigns and new product launches, working closely with management, in‑house team and outsource partners to ensure timely and accurate rollout across all digital touchpoints.

CRO

Implement conversion rate optimisation strategies. Partner with outsourced development team and in‑house team to deliver best in class product experiences (product page optimisation), product recommendations, dynamic content, personalised email campaigns.

Oversee the customer service

Supervise the customer service department to ensure all interactions are handled accordingly. Provide additional support, including advice and suggestions, to the Customer when needed. Step in and call or answer customers queries when required.

Budget Management

Manage the ecommerce budget, ensuring spend is prioritised for growth‑driving activities in keeping Samsonite ahead of local competitors. Track and report on budget performance in alignment with local and European business goals.

Weekly and Monthly Meetings

Provide weekly and monthly ecommerce performance reporting to local and European management teams.

Hosting

• Currently hosting with xNeelo and DNS through Cloudflare
• Monitor Cloudflare
• Problem solve any issues that may arise with Dev house or with the vendor
• Bot management (either robot.txt or within Cloudflare)

Experience Required

• Minimum of 5 years’ experience in an ecommerce or digital performance role, ideally within the premium goods sectors.
• Proven track record of driving revenue growth and optimising digital customer journeys.
• Experience working with ecommerce platforms and content management systems (e.g., Wordpress WooCommerce, experience with Bigcommerce will be an advantage).
• Experience in digital performance marketing, including PPC, SEO, Google Analytics, and email marketing tools such as MailChimp.
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Analytics (GA4 preferred).
• Experience in managing ecommerce sales, including revenue forecasting, target setting, and performance reporting.
• Hands‑on experience with ecommerce platforms and CRM tools like Metrorik
• Familiarity with digital advertising platforms including Google Ads, Meta Ads Manager, and other paid social tools.

Competency

• Ability to work under pressure
• Managing digital content, tracking metrics, and optimising user experience.
• Ability to manage multiple projects, meeting deadlines and achieving commercial goals.
• Comfortable in a fast paced, changing environment, managing both short term and long term priorities.
• Ability to adjust quickly when required to do so i.e. launch a campaigns in a moment’s notice
• Strong teamwork skills with the ability to collaborate across departments, European teams and with external partners.
• Have an understanding of the latest ecommerce and digital marketing trends and tools
• Focused on improving the customer experience and driving retention through digital touchpoints and Samsonite’s retail footprint.

Application Knowledge

• Xneelo – Intermediate / Advanced
• CloudFlare – Advanced with DNS experience
• WordPress – Intermediate / Advanced
• WooCommerce – Intermediate / Advanced
• MySQL – Advanced
• MailChimp – Intermediate
• Google GA4 – Intermediate/ Advanced
• Google Ad’s – Intermediate
• Google Search Console – Intermediate/ Advanced
• Google MyBusiness – Beginner / Intermediate
• Google looker studio – Intermediate
• Google Docs and Sheets – basic
• Meta – Intermediate/ Advanced
• Product Feeds both Google and Meta - Intermediate/ Advanced
• Tracking and Pixel knowledge - Intermediate/ Advanced
• Metorik – Beneficial - Basic knowledge (Not many people know of Metorik)
• BigCommerce – Beneficial - Basic knowledge will need training
• Microsoft Office - Intermediate
• Word, PowerPoint - Intermediate
• Excel – intermediate / Advanced
• TextFile – (CSV) intermediate
• Funnel.io - Basic / Intermediate
• Tawk Online chat – Intermediate
• TakeAlot Marketplace – Intermediate
• Amazon – Basic / Intermediate

About The Team

Our employees matter. As a people‑focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.

Why you'll love working here

• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long‑standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products’ impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
• We are an equal opportunity employer and are committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.