E-commerce Customer Support Specialist

Growth Troops; Cape Town; Remote; ZAR 609 000 - 871 000; Full time

Job summary

A leading e-commerce support company is hiring a Customer Support Specialist to work remotely, handling support tickets for e-commerce brands. The role involves managing 100-200 tickets daily, editing AI-generated responses, and familiarity with Shopify is preferred. Candidates should have 2-3 years of experience, excellent written English, and be available on weekends. Compensation details are competitive.

Qualifications

• 2–3 years of e-commerce or DTC support experience.
• Excellent written English and strong attention to detail.
• Comfortable working weekends on a fixed 5-day schedule.

Responsibilities

• Manage 100–200 support tickets daily.
• Edit and approve AI-generated replies for clarity and tone.
• Use Shopify and integrated tools to resolve customer issues.

Skills

Empathy

Attention to detail

Excellent written English

Tools

Shopify

Gorgias

AI tools

Job description

E-commerce Customer Support Specialist (AI Assisted) – Remote, US Hours + Weekend Shift

Location: Remote (US Time Zone)

Schedule: 5 days/week including Saturday & Sunday

Overview

We’re hiring a Customer Support Specialist to assist e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product questions across multiple online stores.

Responsibilities

• Manage 100–200 support tickets daily
• Edit and approve AI-generated replies for clarity and tone
• Use Shopify and integrated tools to resolve customer issues

You Bring / Qualifications

• 2–3 years of e-commerce or DTC support experience
• Excellent written English and strong attention to detail
• Comfortable working weekends on a fixed 5-day schedule
• Familiarity with AI tools, Shopify, or Gorgias is a plus