Dynamic Retail IT Desktop Support Technician

Future Careers; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment firm is seeking an experienced IT Desktop Support Technician for a fast-paced retail environment in Cape Town. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. Responsibilities include providing desktop support for hardware and software, managing service desk tickets, and monitoring backups. Candidates should have a Grade 12 qualification and relevant IT certifications along with at least 5 years of experience in a similar role.

Qualifications

• Minimum 5 years’ hands-on experience in desktop support or service desk environments.
• Strong knowledge of Windows OS and server environments.
• Excellent troubleshooting skills.

Responsibilities

• Provide desktop support for users, including hardware and software issues.
• Log, track, and resolve service desk tickets efficiently.
• Monitor and troubleshoot store-level backups.

Skills

Technical skills

Problem-solving abilities

Customer-focused approach

Education

Grade 12 (Matric)

IT certifications (A+, N+, MCDST)

Tools

Windows OS

Windows Server

Backup software (Veeam)

Job description

A recruitment firm is seeking an experienced IT Desktop Support Technician for a fast-paced retail environment in Cape Town. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. Responsibilities include providing desktop support for hardware and software, managing service desk tickets, and monitoring backups. Candidates should have a Grade 12 qualification and relevant IT certifications along with at least 5 years of experience in a similar role.