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A recruitment firm is seeking an experienced IT Desktop Support Technician for a fast-paced retail environment in Cape Town. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach. Responsibilities include providing desktop support for hardware and software, managing service desk tickets, and monitoring backups. Candidates should have a Grade 12 qualification and relevant IT certifications along with at least 5 years of experience in a similar role.