Dynamic Call Center Agent: Solve, Upsell & Delight Clients

windo hospitality Co; Noord-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality company in South Africa is looking for a candidate to handle inbound and outbound calls, upsell solutions, and build sustainable customer relationships. The ideal applicant will be skilled in various practices including customer engagement and maintaining records effectively. This full-time role offers a dynamic working environment and the chance to meet targets with rewarding incentives.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Follow communication scripts while personalizing.
• Provide tailored solutions to customer needs.
• Upsell when opportunities arise.
• Build sustainable relationships with customers.
• Maintain accurate records in the call centre database.
• Record interactions in the CRM system.
• Meet personal and team targets.
• Achieve and exceed performance targets.

Skills

Children Activity

Feed

ASP.NET

Corporate Strategy

Health And Safety Management

Job description

A hospitality company in South Africa is looking for a candidate to handle inbound and outbound calls, upsell solutions, and build sustainable customer relationships. The ideal applicant will be skilled in various practices including customer engagement and maintaining records effectively. This full-time role offers a dynamic working environment and the chance to meet targets with rewarding incentives.