Duty Manager (Supply Chain / Logistics)

Hlabahlosile Trading Projects; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A logistics company in Johannesburg is seeking a Duty Manager to oversee air cargo operations. The role requires a Diploma in Supply Chain Management, at least 2 years of experience in the Airline or Freight industry, and strong skills in planning and communication. Responsibilities include ensuring operational standards, managing staff, and maintaining customer satisfaction. Flexibility in shifts and a valid driver's license are essential.

Qualifications

• At least 2 years in Airline or Freight industry.
• Flexible to work shifts, overtime, and travel nationally.
• Driver’s License & own car.

Responsibilities

• Oversee day-to-day air cargo operations, ensuring safe and efficient workflow.
• Allocate resources and manage shifts to maintain operational standards.
• Monitor and enforce safety, security, and quality protocols.
• Lead and develop staff; manage training compliance and performance.
• Maintain excellent customer and supplier service; address cargo discrepancies.
• Conduct inspections of operational equipment and facilities.

Skills

Administrative

Planning

Communication

Time Management

Education

Diploma in Supply Chain Management or related (NQF Level 5)

Tools

Winfreight (Operations & Finance)

Job description

Duty Manager

Location : Johannesburg

Minimum Requirements

1. Education : Diploma in Supply Chain Management or related (NQF Level 5).
2. Experience : At least 2 years in Airline or Freight industry.
3. Training :

Customer Service, Supervisory / Management, Report Writing

• Winfreight (Operations & Finance)
• Regulated Training : Dangerous Goods Cat 6, AVSEC L3, Airside Induction, Live Animals, Lithium Batteries, Infectious Substances, Perishable Cargo, Human Factors, Safety Management Systems
• Other : Flexible to work shifts, overtime, and travel nationally. Driver’s License & own car.

Key Skills & Behaviors

• Administrative, Planning, Communication, Time Management
• Professional, customer-centric, attention to detail, emotional intelligence, self-motivated

Core Responsibilities

1. Oversee day-to-day air cargo operations, ensure on-time, safe, and efficient workflow
2. Allocate resources and manage shifts to maintain operational standards
3. Monitor and enforce safety, security, and quality protocols (e.g., daily security briefings, report incidents, check compliance with hazardous materials, PPE checks)
4. Lead and develop staff : manage rosters, ensure training compliance, handle employee performance, discipline, and attendance
5. Maintain excellent customer and supplier service; promptly address and resolve cargo discrepancies or complaints
6. Conduct inspections of operational equipment and facilities; coordinate repairs and escalate issues
7. Ensure accurate documentation, compliance with cargo acceptance and processing standards, maintain audit readiness
8. Keep operational areas clean and organized

Note : Candidates must show compliance management, people leadership, customer service focus, and working knowledge of air cargo or similar regulated environments.