Duty manager

Mercure; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality organization in Randburg is seeking a dedicated Duty Manager to oversee daily operations and enhance guest satisfaction. The ideal candidate will have experience in hospitality management, strong leadership skills, and the ability to handle guest inquiries with professionalism. This role offers an exciting opportunity to work in a collaborative environment while managing diverse responsibilities.

Qualifications

• Proven experience in a duty management role, preferably in hospitality.
• Outstanding communication and interpersonal skills.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Oversee daily operations across all departments.
• Lead and motivate team members.
• Handle guest inquiries and complaints effectively.
• Manage financial transactions and daily reports.
• Conduct regular property inspections.

Skills

Leadership skills

Problem-solving abilities

Communication skills

Multitasking abilities

Crisis management skills

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Herzist®.

Job Description

Are you ready to take your hospitality career to the next level? We're seeking an enthusiastic and dedicated Duty Manager to join our dynamic team in Randburg, South Africa. As a Duty Manager, you'll play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences.

Responsibilities

• Oversee daily operations across all departments, ensuring high standards of service and guest satisfaction
• Lead and motivate team members, fostering a positive and collaborative work environment
• Handle guest inquiries, feedback, and complaints with professionalism and care
• Manage financial transactions, including cash handling, billing, and daily reports
• Coordinate interdepartmental communication to maintain excellent guest service
• Implement and enforce health, safety, and security procedures during your shift
• Conduct regular property inspections to maintain quality standards
• Assist in training and developing staff to enhance their skills and performance
• Make critical decisions during emergencies or unexpected situations
• Ensure compliance with company policies and local regulations

Qualifications

• Proven experience in a duty management role, preferably in the hospitality industry
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent problem-solving abilities and a guest-first mindset
• Outstanding communication and interpersonal skills
• Exceptional organizational and multitasking abilities in a fast-paced environment
• Proficiency in hotel management software and financial reporting
• In-depth knowledge of hospitality industry standards and best practices
• Flexibility to work various shifts, including weekends and holidays
• Ability to remain calm and make sound decisions under pressure
• Crisis management skills to handle unexpected situations effectively
• Bachelor's degree in Hospitality Management or related field preferred (not required)