Dutch-Speaking CX Agent — Fast-Paced Support

MCI, LC; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing technology company in Cape Town is seeking Dutch-speaking agents to provide exceptional customer support. Join a dynamic team that values empathy and problem-solving while representing renowned brands. Ideal candidates should possess fluency in Dutch, strong communication skills, and a customer-focused mindset. Competitive compensation and benefits are offered, including health insurance and opportunities for career growth.

Benefits

Annual leave

Health benefits after probation

Career growth opportunities

Paid training

Casual dress code

Qualifications

• Must be fluent in Dutch (spoken and written).
• Proficiency in English for team communication.
• Previous experience in customer service is preferred.

Responsibilities

• Respond to inquiries via phone, email, and chat in Dutch and English.
• Resolve customer concerns promptly and professionally.
• Collaborate with team members to enhance customer satisfaction.

Skills

Fluency in Dutch

Strong communication skills

Problem-solving attitude

Ability to multitask

Education

Grade 12 or equivalent

Tools

Familiarity with CRM systems

Job description

A fast-growing technology company in Cape Town is seeking Dutch-speaking agents to provide exceptional customer support. Join a dynamic team that values empathy and problem-solving while representing renowned brands. Ideal candidates should possess fluency in Dutch, strong communication skills, and a customer-focused mindset. Competitive compensation and benefits are offered, including health insurance and opportunities for career growth.