Dutch Claims Administrator

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A specialist insurance services provider in Cape Town is seeking a Dutch Claims Administrator to manage insurance claims from Dutch-speaking clients. The ideal candidate will have at least one year of experience in claims processing, be fluent in Dutch, and possess strong organizational skills. This office-based role offers a competitive salary and a chance to work within a supportive team focused on service excellence.

Qualifications

• At least 1 year of experience in claims processing or customer support.
• Fluent in written and spoken Dutch.
• Good command of English, both written and spoken.

Responsibilities

• Receive and process client claims via phone and email.
• Assess claims in accordance with insurer guidelines.
• Maintain accurate claim records and adhere to protocols.

Skills

Claims processing

Organizational skills

Fluent in Dutch

Customer support

Education

Matric or equivalent

Tools

Office productivity tools

Job description

About the job Dutch Claims Administrator

Dutch Claims Administrator

Join a specialist insurance services provider supporting Dutch-speaking clients from Cape Town.

Customer Services | Office-based (Epping) | R15,000 -R18,000 | Mon -Fri, 08h00 -16h45

About Our Client

Our client is a reputable and growing international service provider that supports insurance clients in the European market. Based in Epping, Cape Town, they focus on delivering efficient and client-centric support to Dutch-speaking customers. The company values professionalism, service excellence, and providing a stable and growth-oriented work environment for its team. This is an opportunity to join a close-knit team committed to operational excellence in claims administration.

The Role: Dutch Claims Administrator

This is an office-based role within the customer service department. You will be responsible for managing the full life cycle of insurance claims from Dutch-speaking clients, recording, processing, following up, and finalizing each case in accordance with the insurer's procedures and standards. You will act as the key point of contact, ensuring a smooth claims experience for clients.

Key Responsibilities

• Receive and process client claims via phone and email.
• Assess claims in accordance with insurer guidelines and internal procedures.
• Communicate claim outcomes and reimbursement proposals directly to clients.
• Maintain accurate claim records and ensure adherence to administrative protocols.
• Collaborate with team members to ensure claims are handled efficiently and resolved timeously.
• Use internal systems and office tools for data entry, follow-ups, and reporting.
• Deliver excellent service to enhance client satisfaction and company reputation.

About You

• At least 1 year of experience in claims processing, admin procedures, or customer support.
• Matric or equivalent (Bachelors /High School Certificate).
• Fluent in written and spoken Dutch (required).
• Good command of English, both written and spoken.
• Proficient in using the internet and office productivity tools.
• Strong organizational and administrative skills.
• Able to work independently and demonstrate initiative.