Durban Telematics Support Specialist

Tracker Connect; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology company in Durban is seeking a Product Support Agent to provide efficient support to clients on the functionality and health of Tracker units. Responsibilities include managing post-installation queries, liaising with various departments, and performing office administration tasks. Ideal candidates should have a minimum of Matric and at least 1 year of call center experience. A customer-centric mindset and excellent communication skills are essential for this role.

Benefits

Medical aid

Provident fund

17 annual leave days

Qualifications

• Understanding of telematics & telecommunications, specifically GSM & satellite communication.
• At least 1 year of previous call centre experience.
• Initiative and customer-centric mindset.

Responsibilities

• Provide telephonic service to existing clients.
• Handle post-installation product support queries.
• Liaise with internal and external clients.
• Capture and update customer and vehicle details.
• Perform general office administration tasks.

Skills

Verbal communication

Written communication

Ownership of tasks

Attention to detail

Problem-solving

Education

Matric / Grade 12

Tools

MS Office

MS Outlook

Skytrax

Job description

A leading technology company in Durban is seeking a Product Support Agent to provide efficient support to clients on the functionality and health of Tracker units. Responsibilities include managing post-installation queries, liaising with various departments, and performing office administration tasks. Ideal candidates should have a minimum of Matric and at least 1 year of call center experience. A customer-centric mindset and excellent communication skills are essential for this role.