Durban Global Trade CX Consultant – End-to-End Logistics

Maersk; Durban; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A leading global shipping company is seeking a Customer Experience Consultant in Durban, South Africa. The role involves managing the end-to-end shipment process for small to mid-sized customers, ensuring timely resolution of issues, and building strong stakeholder relationships. Ideal candidates will have excellent interpersonal and communication skills, along with problem-solving abilities. This position offers a supportive and diverse workplace culture.

Benefits

Culturally diverse work environment

Support for personal adjustments during hiring

Career growth opportunities

Qualifications

• Experience in managing customer issues and resolutions.
• Energetic and well-organized with good coordination skills.
• Ability to work effectively in a diverse and inclusive environment.

Responsibilities

• Manage the end-to-end shipment process for customers.
• Resolve customer issues efficiently by engaging stakeholders.
• Build and maintain strong relationships with all stakeholders.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Organizational skills

Job description

A leading global shipping company is seeking a Customer Experience Consultant in Durban, South Africa. The role involves managing the end-to-end shipment process for small to mid-sized customers, ensuring timely resolution of issues, and building strong stakeholder relationships. Ideal candidates will have excellent interpersonal and communication skills, along with problem-solving abilities. This position offers a supportive and diverse workplace culture.