Driver Onsite Supervisor | Gauteng | Permanent
Lead from the front in a fast-paced FMCG environment where strong supervision directly impacts service, sales and operational performance. This is a hands‑on opportunity for an experienced team leader to take ownership of daily route execution, people management, stock and cash control.
The On-Site Supervisor will oversee a team of Driver Salesmen operating within a direct-store-delivery model for a leading bakery business. Working from a single depot, the role is responsible for coordinating daily routes, ensuring accurate stock and cash reconciliation, maintaining customer service standards and resolving operational issues as they arise.
This is a first-line supervisory position with genuine people-management accountability. You will be expected to balance operational discipline with practical problem-solving, ensuring the team starts each day prepared, executes routes effectively and meets required sales, service, attendance and compliance standards.
The successful candidate will join a well-established FMCG bakery operation with a strong national market presence and a high-volume distribution environment. The culture requires people who are accountable, resilient and comfortable making quick decisions while maintaining high standards of customer service, safety and operational control.
What You’ll Do- Plan and allocate daily delivery routes across the Driver Salesmen team.
- Monitor departure times, route execution, hit rates and on‑time delivery.
- Oversee stock loading, returns, damages and stales.
- Ensure accurate end‑of‑day stock and cash reconciliation.
- Investigate stock or cash discrepancies and elevate where necessary.
- Manage daily driver check‑in and check‑out processes.
- Monitor vehicle readiness and basic fleet compliance, including licences, PrDP requirements and safety.
- Maintain appropriate depot housekeeping and operational standards.
- Act as the first‑line escalation point for customer complaints and delivery issues.
- Resolve route, stock, cash and customer problems in real time.
- Manage attendance, leave and overtime through an electronic T&A/WFM system.
- Conduct first‑line discipline and performance conversations.
- Run daily gate meetings and team briefings.
- Conduct ride‑along(s) and provide practical coaching to Driver Salesmen.
- Monitor team performance and support achievement of operational KPIs.
- Prepare and report on sales, service, stock and cash accuracy, attendance and other relevant KPIs.
What You Bring- Matric / Grade 12 is essential.
- A National Diploma in Logistics, Supply Chain, Business Management or a related field is advantageous.
- 3‑5 years' operational experience within FMCG distribution, route sales, bakery, direct-store-delivery or a comparable logistics environment.
- At least 1‑2 years' formal supervisory, team‑lead or acting‑supervisor experience with genuine people‑management responsibility.
- Experience managing or coordinating a team in a high‑volume operational environment.
- Working knowledge of electronic T&A/WFM platforms such as Workday, SACO, Kronos or equivalent systems.
- Experience using handheld route or sales devices is advantageous.
- Strong basic cash‑reconciliation and stock‑control capability.
- Good working knowledge of Microsoft Excel.
- A valid Code 08/10 or EC driver's licence.
- A PrDP is advantageous.
- Strong communication and escalation skills.
- The ability to make practical decisions quickly in a demanding operational environment.
What Success Looks Like- Routes are planned effectively and teams depart on time.
- Delivery and service targets are consistently achieved.
- Stock, returns, damages, stales and cash are accurately controlled and reconciled.
- Operational discrepancies are identified quickly and appropriately resolved or escalated.
- Driver Salesmen are effectively supervised, coached and held accountable.
- Attendance, leave, overtime and performance matters are managed accurately and consistently.
- Customer complaints and delivery issues are resolved promptly.
- Daily and weekly operational reporting is accurate and timely.
- Fleet, safety, depot and compliance standards are maintained.
- The team operates with strong discipline, accountability and customer focus.