Domain Architect

Capitec Bank Ltd.; Stellenbosch; On-site; ZAR 900 000 - 1 200 000; Full time

Job summary

A leading bank in South Africa is seeking a Domain Architect for Service Management Systems. This strategic role focuses on developing architectural components for IT and HR service management solutions. The ideal candidate has 6–8 years of experience in service management systems, along with a strong technical background and expertise in service management technologies. Competitive salary and opportunities for growth in an innovative environment are offered.

Benefits

Growth opportunities

Employee benefits

Qualifications

• Minimum 6–8 years’ experience in service management systems, with at least 4 years in domain or solution architecture roles.
• Strong technical background, ideally with hands-on experience in engineering, networking, or related fields.
• Experience with service management technologies (e.g., ServiceNow, ITSM).

Responsibilities

• Develop and implement architectural standards and reusable components for service management systems.
• Govern and lead the adoption of best practices in integration, design, and process standardization.
• Facilitate collaboration between technical and business stakeholders.

Skills

Commercial Thinking Skills

Communications Skills

Attention to Detail

Facilitation Skills

Business Process Modelling skills

Computer Literacy

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Information Systems

Tools

MS Word

MS Excel

MS Outlook

Job description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and can grow.

About The Role

We are seeking a Domain Architect for Service Management Systems to drive the development, standardization, and governance of architectural components within our service management domain. This is a senior, strategic role focused on building reusable, future-fit solutions that support IT Service Management (ITSM), HR Service Management (HRSM), and related capabilities across the enterprise. You will act as a subject matter expert and advisor, ensuring that all solutions are designed for scalability, maintainability, and innovation, while minimizing technical debt and complexity.

Our Ideal Candidate

• Minimum 6–8 years’ experience in service management systems, with at least 4 years in domain or solution architecture roles.
• Strong technical background, ideally with hands‑on experience in engineering, networking, or related fields.
• Experience with service management technologies (e.g., ServiceNow, ITSM, or other), with a focus on architectural principles over specific tools.
• Excellent facilitation, communication, and problem‑solving skills.
• Deep understanding of business process design and the ability to recommend fit-for-purpose solutions.
• Innovative mindset with a track record of driving efficiency through technology.
• Exposure to large‑scale projects and new service implementations is highly advantageous.

Key Responsibilities

• Develop and implement architectural standards and reusable components for service management systems.
• Govern and lead the adoption of best practices in integration, design, and process standardization.
• Advise on and review new service management requirements to ensure alignment with enterprise architecture and future technology trends.
• Facilitate collaboration between technical and business stakeholders, translating requirements into robust solutions.
• Identify opportunities for innovation, including automation, AI, and process optimization.
• Support the introduction of new services and manage the architectural impact of upgrades and enhancements.
• Ensure solutions are designed to minimize bespoke development and technical complexity.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Systems

Skills

• Commercial Thinking Skills
• Communications Skills
• Attention to Detail
• Facilitation Skills
• Business Process Modelling skills (IDEF-0, Financial Modelling, Enterprise Architect, BPMN, etc.)
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06