Documentation Account Manager – shipping/imports and exports industry

On Line Personnel; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A staffing agency in Gqeberha seeks a Documentation Account Manager within the shipping/imports and exports industry. Your role focuses on managing export documentation efficiently, ensuring compliance with shipping regulations while providing timely updates to clients. Ideal candidates have a Matric or equivalent qualification, relevant experience in sea freight documentation, and proficiency in Microsoft Outlook and Excel. This position emphasizes strong communication and organizational skills in a fast-paced environment.

Qualifications

• Minimum of Matric or equivalent qualification.
• Qualification in International Trade, Logistics, or a related field is advantageous.
• Previous experience in sea freight export documentation.

Responsibilities

• Accurately process and complete all export documentation.
• Monitor the status and progress of shipments.
• Actively follow up on documentation progress.

Skills

Detailed oriented

Resilient

Customer service-oriented

Strong communication skills

Strong organizational skills

Education

Minimum of Matric or equivalent

Qualification in International Trade or Logistics

Tools

Microsoft Outlook

Microsoft Excel

Job description

Job Position: Documentation Account Manager – shipping/imports and exports industry

Ref: 5057

Location: PE/Gqeberha

Salary: R18000 to R25 000 per month commensurate with qualification and experience

Email your CV to [e-mail]

Qualifications / Requirements:

• Minimum of Matric or equivalent qualification
• Any qualification in International Trade, Logistics or a related field highly advantageous
• Previous experience in sea freight export documentation, particularly in areas such as shipping instructions and Phytosanitary Certificate
• Detailed oriented
• Resilient and ability to work under pressure
• Advanced proficiency in Microsoft Outlook and Excel
• Ability to work unsupervised
• Customer service-oriented
• Deadline driven with a positive outlook
• Team player and solution-oriented thinking
• Strong communication and relationship building skills
• Strong organizational skills

Key Performance Areas:

• Export documentation management: accurately process and complete all export documentation in compliance with local and international regulations – yhis includes, but is not limited to, Bill of Lading, Phytosanitary Certificates, PPECB Export Certificates, Certificates of Origin (COOs), and other related documents
• Shipment tracking: monitor the status and progress of shipments, ensuring that all necessary documentation is completed and processed in a timely manner
• Follow-up and coordination: actively follow up on the progress of documentation, including courier approvals, bill releases, and other critical milestones to ensure timely and accurate completion of export procedures
• Documentation status updates: provide clients with regular updates on the status of their documentation and shipments, addressing any queries or concerns promptly
• Client and stakeholder liaison: serve as a point of contact for clients, shipping lines, and relevant internal departments
• Communicate effectively through email, online chats, and phone to ensure smooth coordination of export processes