-°Diy / Hardware Retail Sales Representatives (Sealants, Adhesives, Bonding Agents, Plastering[...]

Sci Tech Placements; Johannesburg; On-site; ZAR 200 000 - 300 000; Part time

Job summary

A leading tech company in Johannesburg is seeking roles in customer service, including Customer Service Representative, Manager, and Head of Customer Service. Candidates should have strong communication, customer-focused approaches, and relevant experience. The dynamic work environment offers growth opportunities and vibrant teamwork across the brand.

Benefits

Access to events

Fitness sessions

Creative collaborations

Opportunities for internal promotion

Qualifications

• Minimum 5 years in customer service management preferred.
• Experience in MGA or UKGC markets is a plus.
• Ability to thrive in dynamic environments.

Responsibilities

• Oversee inquiries, complaints, and issues across channels.
• Develop and implement training programs for customer service.
• Lead and motivate a customer service team for high performance.

Skills

Strong communication skills

Organizational skills

Customer-focused approach

Education

Bachelor's degree in Business or related field

Tools

CRM tools

Job description

Overview

diginu is a cutting-edge tech company revolutionizing the on‑demand ordering industry.

Our platform offers food, drinks, and grocery delivery — all backed by a powerful cashback rewards program.

Available on both the Apple App Store and Google Play, we’re rapidly expanding across South Africa with global ambitions. This listing includes multiple roles that have appeared in the job postings: Brand Ambassadors, Customer Service Representatives, Customer Service Manager, Customer Service Support, Head of Customer Service.

Each role has different responsibilities and qualifications.

Brand Ambassadors – Role Overview (onboarding focus)

You will onboard: Restaurants, Liquor stores, Grocery stores, New customers.

Your earnings are commission‑based, tied to actions such as customer orders, activation of diginuCashBack membership, and merchant orders.

Webinars are offered for onboarding: Join our Zoom webinar: Tuesday, 20.

Customer Service Representative – Key Responsibilities

• Location: Braamfontein, Gauteng.

Type: Part‑time. Be the first friendly face and welcoming voice in person. Provide exceptional service to members and guests, ensuring every experience is smooth and inspiring. Support with memberships, check‑ins and inquiries. Help keep energy high and contribute to brand / community culture. Work with a driven team to build the brand and community. Learn and grow with opportunities to take on leadership or creative roles.

Qualifications (illustrative): Positive, energetic, and people‑focused personality. Fitness‑minded and culture‑aware; alignment with youth culture. Motivated with initiative; thrives in dynamic environments. Strong communication and organizational skills. Prior customer service or front desk experience is a plus; attitude matters.

Benefits and Work Environment (Customer Service)

Vibrant, creative, and inspiring environment. Community values teamwork, culture, and personal development. Access to events, fitness sessions, and creative collaborations. Opportunities to grow within the brand (promotion from within).

Customer Service Manager – Responsibilities

Location: Johannesburg.

Type: Permanent. Lead, motivate, and manage the customer service team for high performance. Oversee inquiries, complaints, and issues across channels; timely resolution. Develop and implement training programs; monitor performance; provide coaching. Collaborate with Marketing, Product, IT; ensure seamless experience. Prepare reports on performance metrics; ensure regulatory compliance and integrity. Manage escalations and crises; protect customer experience and reputation.

Customer Service Manager – Qualifications

Minimum 5 years in customer service management; iGaming experience preferred. Experience in MGA or UKGC markets. Bachelor's degree in Business, Management, or related field. Strong leadership, communication, analytical, and CRM skills. Customer‑focused, with problem‑solving ability and high organization.

Head of Customer Service – Responsibilities

Location: Johannesburg.

Type: Permanent. Lead and shape customer service strategy; drive excellence and customer‑centric initiatives. Supervise operations including hiring, training, and performance management. Maintain high satisfaction, loyalty, and adherence to responsible gambling practices. Collaborate with other departments; track KPIs; provide insights to management.

Head of Customer Service – Qualifications

Good working knowledge of the online gaming industry. Customer service management experience; call centre setup experience helpful. Proficiency with CS software, databases, and CRM tools. Strategic thinking; availability for shift work including weekends / public holidays. Desirable: experience in responsible gambling, fraud prevention, and AML awareness.

Additional Opportunities

Additional postings include roles such as Customer Service Support (Alrode) and various postings in Johannesburg with similar customer‑focused responsibilities, and a role for a Retail Sales / Operations environment interpretation of stock, orders, and customer requirements.