DISTRIBUTION SUPERVISOR

SAB; Kuruman; Sur place; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

SAB/ABInBev in South Africa is recruiting for a delivery-focused professional to uphold a consistent service level by ensuring superior POC execution of the delivery process and by pursuing cost-effective delivery modes. The role aims to grow profitability through optimized delivery options.

You will operate with reliability, strong interpersonal and communication skills, and the ability to work under pressure.

Qualifications

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and/or Logistics.
• 2 years' experience in a customer service role within an FMCG Supply Chain and/or Logistics.
• Proficiency in Microsoft Office; SAP experience will be preferred.
• Valid Code 08 Driver's License.

Responsabilités

• Delivery Productivity Management – coach in trade to ensure adherence to delivery modes and SOPs; verify master data; support on-time delivery.
• Quality Management – ensure route delivery quality, train drivers, and manage customer complaint processes; track KPIs and implement improvements.
• Capacity Occupation and Refusal Management – establish SLAs, track capacity and refusals, and ensure updated return policies.
• Support Service Social Systems – establish routines with cross-functional teams to track performance and enable learning.

Connaissances

Customer service principles

Reliability

Interpersonal skills

Work under pressure

Verbal communication

Self-management

Achievement orientation

Formation

3-year tertiary degree/diploma in Supply Chain or Logistics

Outils

SAP

Microsoft Office

Description du poste

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together - when we combine your strengths with ours - is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.

Key roles and responsibilities

• Delivery Productivity Management – In trade coaching with errant offenders on MBFU, refusals and OODD; ensuring delivery modes share us adhered and continually look for opportunities to pursue cheaper modes; master data verified for accuracy; carry out in trade owner driver standard verification; adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary.
• Quality Management – Ensure quality is clear in the route delivery execution process and people know and follow it; ensure all employees understand the customer complaint process; process is in place, KPI is tracked and there are action plans to improve results; consumer complaints GOPS are being tracked and implemented; ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues.
• Capacity Occupation and Refusal Management – Establish SLA with 2DCP on capacity occupation daily optimization; ensure that appropriate communication channel in place and action plans have been developed to track refusals; ensure return policies are in place and they cover all items, and they are adhered to and updated.
• Support Service Social Systems – Establish routines to with CXC to track performance; create an environment that allows for cross functional learning and integration.

Key Attributes and Competencies

• Knowledge of customer service principles
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation

Minimum Requirements

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years' experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Driver's License
• Proficiency in Microsoft Office
• SAP experience will be preferred

Band VIII SAB/ABInBev is an equal opportunity employer, and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements.

The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short listing.

The South African Breweries (SAB) has reimagined what a beer company can be and has anchored this in a powerful brand purpose - We Dream Big to Create a Future With More Cheers - which articulates who we are and where we are going. At SAB it's always about more than the beer. We are driven by our passion to demonstrate the unique power of beer to propel South Africa forward. Since our inception over a century ago, SAB has grown to become South Africa's largest brewer, a powerful economic contributor, a leader in sustainability, and a champion of responsible consumption. SAB is one of South Africa’s admired companies and corporate brands. The company has 7 breweries and 42 depots in South Africa, a total workforce of approximately 5000, and supports a beer economy 'from seed to sip' of over 250 000 jobs. Its portfolio of beer brands meets the needs of a wide range of consumers and includes leading brands in beer and beyond such as Castle Lager, Carling Black Label, Corona, Brutal Fruit, and Flying Fish.